Unlimited Broadband Usage
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Unlimited Broadband Usage
24-09-2012 9:08 PM
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Re: Unlimited Broadband Usage
24-09-2012 11:01 PM
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Re: Unlimited Broadband Usage
24-09-2012 11:05 PM
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As mentioned in the previous reply, speaking to the Customer Options Team on 0800 432 0200 or 0345 140 0200 (weekdays 0900 to 1730) might be worthwhile if the current product range (or the Extra Usage option here) is not meeting your requirements.
Re: Unlimited Broadband Usage
25-09-2012 10:24 AM
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Re: Unlimited Broadband Usage
25-09-2012 6:50 PM
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What doesn't help is the TV companies continuously plugging their internet TV services enticing people to use them. Even my daughters school sets homework recommending that the pupils watch certain programs via the net. The infrastructure is in place over a large part of the country to cope with the increased traffic. A number of ISP's have recognised the requirement and are offering unlimited broadband. Plusnet is being left in the wake of people such as Sky and Virgin and really needs to do something about it before they start hemorrhaging customers to these ISP's. It is a change I have considered making in the past and am again considering it now because I am fed up with the restrictions Plusnet imposes.
Personally I am fed up with only being able to use the internet how I want to for just two weeks of each month before being subjected to restrictions. I would welcome an unlimited service, even if it cost double what I am currently paying.
Re: Unlimited Broadband Usage
26-09-2012 12:51 PM
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I am happy with my current 120GB and don't need unlimited one (unless one of those who downloading lot eg: p2p file sharing!) Yesterday I watching skygo on pc and watch it for 8 hours and it was about 5GB on it.
Re: Unlimited Broadband Usage
26-09-2012 6:27 PM
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Whilst 120GB may be suitable for you it most definitely isn't enough for a large number of people. The thing is I would be happy to pay, say, £50 per month for genuine unlimited internet. It would work out far cheaper than having three Sky HD boxes on three Sky HD contracts. Even with Sky multiroom it would work out cheaper and offer far more.
So Plusnet, how about it? A higher cost contract that is genuinely unlimited for those that need/want it.
Re: Unlimited Broadband Usage
26-09-2012 7:23 PM
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Re: Unlimited Broadband Usage
26-09-2012 7:39 PM
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You even talk rubbish when you say only Sky offer unlimited, the 2 biggest players in the market BT and Virgin have virtually always offered an unlimited plan and not for telephone number money either. We discovered on another part of the forum not so long ago that John Lewis's broadband offering which is basically PN is disguise offer an unlimited plan.
So we have BT, then PN which is basically BT in disguise again and finally John Lewis which is basically PN in disguise which is basically BT in disguise, PN is like the piggy in the middle being the only one in the chain that do not offer an unlimited plan!
The speed and direction in which technology is moving means that in only 5 years time the "average joe" will probably consume a terabyte a month let alone a measily 120Gb, providing more data and unlimited plans is the only way people are going to be able to take advantage of what the internet now and in the future has to offer, and why on earth should we be expected to limit our use, sorry I will not do that and do not see why I should be expected to, PN and other companies with caps and ridiculous fair use policies will have to move with the time or move over!
Re: Unlimited Broadband Usage
26-09-2012 9:32 PM
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Plusnet isp is not UNLIMITED, it a value broadband, not a premium GOLD for you. Look at Zen usage allowance and few other isp's who also had a hard cap. There is no way of UNLIMITED!
BT doesn't have unlimited (they do have fair usage policy on it) and as for virgin media they do have traffic management usage allowance cap per day before reduce the speed to 75% throttling if they went over usage allowance on eg: 30/60 or 100 meg
Re: Unlimited Broadband Usage
26-09-2012 10:31 PM
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I notice that it is only on a wired connection though - there's a limit of 100Gb on FTTC (presumably because the bandwidth is generally much greater) - again a different product profile to the standard PN offering. But I expect even this will become unlimited sometime soon as customers demand it.
Re: Unlimited Broadband Usage
26-09-2012 10:55 PM
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Re: Unlimited Broadband Usage
26-09-2012 11:05 PM
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Quote from: PembsPanther The speed and direction in which technology is moving means that in only 5 years time the "average joe" will probably consume a terabyte a month let alone a measily 120Gb, providing more data and unlimited plans is the only way people are going to be able to take advantage of what the internet now and in the future has to offer, and why on earth should we be expected to limit our use, sorry I will not do that and do not see why I should be expected to, PN and other companies with caps and ridiculous fair use policies will have to move with the time or move over!
Ah - the old chestnut of unlimited usage, without paying for it.
Basically, there are 2 aspects to your internet connection that cost money for an ISP to provide to you: The physical connection, on a month-by-month basis, and the volume of data you transfer (particularly the volume consumed at peak hours). It costs the ISP to supply it, so it should cost you to receive it, right? Basic economics.
But then the rules of marketing kick in - trying to make "simple" packages that consumers understand. Some places charge for the provision of the line, and perhaps making it more expensive for faster access connections, but then don't charge for usage. Some places charge a standard amount for access (no matter the speed) then make variable (or packaged) amounts based on usage. The US and Sweden tend to follow the former model, while the UK tends to follow the latter model. But, in general, you don't get both cheap/fast access *and* unlimited usage within one cheap package.
Then marketing kicks in again - this time for companies that can afford to do "loss leaders" (cross-subsidisation), or who attempt to corral their customers by bundling together packages of multiple service (phone, broadband, mobile, TV etc). This kind of company can afford to follow the cross-subsidisation to make one aspect cheap, while helping tie them into the overall service. Companies like Sky bundle services like broadband, not because it is cheap for them, but because they want to keep you on their (far more profitable) TV service.
Finally, marketing gets in the way again. To some companies you are indeed just a number. You are on their mailing list, and they make money from each & every person on that list by selling "marketing opportunities". A bigger list, to them, means more income. The value of their business is measured merely in how many subscribers they have. These companies don't really care about the service you get, or how good support is, etc. The service is a necessary evil, that they sort-of-have-to supply, but is really just a means of getting your name onto their list. These companies will be the ones that don't respond well when things go wrong.
Right now, the companies who offer unlimited usage on a basic package are NOT doing it because it is cheap to offer you unlimited usage. They are doing it for other reasons that are good for their business - and using the feature of "unlimited usage" as a net to trawl you in with. If your internet usage is high, but you can live with it being a secondary business of the supplier, then it is worth choosing - but you should make the choice knowing what is really going on under the surface!
On the other hand, if you want an internet service which is the prime business of the supplier, then you find that you have to pay for it - packaged either for the access speed, or the usage limits. A variety of suppliers allows you to choose one that matches your needs.
Unfortunately, there are plenty of people who don't care about the poor service, who don't really care for unlimited usage (but are too lazy to count), but are willing to go with the cheapest number, and don't mind becoming a marketing statistic (if it enters their mind at all).
Lastly, the limit on usage is also a way to control usage in peak hours. An ISP who puts unlimited usage onto a standard package has lost any way to control demand - in which case I wouldn't want *my* service mixed in with it. My internet is too vital to me for it to be (mis)treated that way.
But... I do agree that Plusnet *ought* to have an unlimited package. Just priced appropriately, and not that close to the standard packages. It certainly seems wrong for one of the *good* ISPs to be driving away their highest-use subscribers just because there isn't a suitably-advanced package for them.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: Unlimited Broadband Usage
26-09-2012 11:14 PM
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Re: Unlimited Broadband Usage
26-09-2012 11:19 PM
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[quote=John Lewis Broadband]The fastest speed offered by our Unlimited Broadband is 16Mb, if you live in a high speed area. The speed you actually get will vary depending on a number of factors - the distance from your house to your local exchange, the quality of the wiring in your house, time of day and how many people are using broadband in your local area.
That rings alarm bells to me! Speeds might not be that great at peak times if they start to get loads of new users who want to download the internet.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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