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Uncapping upstream -v- max premium
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- Re: Uncapping upstream -v- max premium
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Uncapping upstream -v- max premium
28-10-2014 10:18 AM
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Hi,
I'm confused as to the terminology used here. I see a request was made by a user to have is upstream uncapped, when you (PlusNet) replied there was no warning of any cost being incurred, so I assume this is a free offering. So is uncapping upstream different to what is offered by max premium, and if so what are the differences, and would I qualify?
I'm asking as I to would like this service applied to my accounts. If the service is free all the better but I am of course willing to pay for it if needs be. One other thing, would I get any discount on the charges as I have two accounts?
http://community.plus.net/forum/index.php/topic,133271.0.html
I'm confused as to the terminology used here. I see a request was made by a user to have is upstream uncapped, when you (PlusNet) replied there was no warning of any cost being incurred, so I assume this is a free offering. So is uncapping upstream different to what is offered by max premium, and if so what are the differences, and would I qualify?
I'm asking as I to would like this service applied to my accounts. If the service is free all the better but I am of course willing to pay for it if needs be. One other thing, would I get any discount on the charges as I have two accounts?
http://community.plus.net/forum/index.php/topic,133271.0.html
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Re: Uncapping upstream -v- max premium
28-10-2014 10:21 AM
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Very simply
Uncapped upstream is only available on 21CN exchanges and is free
Max Premium is available on 20CN exchanges and isn't
Uncapped upstream is only available on 21CN exchanges and is free
Max Premium is available on 20CN exchanges and isn't
Message 2 of 7
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Re: Uncapping upstream -v- max premium
28-10-2014 10:53 AM
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Thanks Oldjim, I did suspect this but it is good to have it confirmed.
So now that I know that can PlusNet please arrange to have Max Premium applied to both of my accounts please.
So now that I know that can PlusNet please arrange to have Max Premium applied to both of my accounts please.
Message 3 of 7
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Re: Uncapping upstream -v- max premium
28-10-2014 11:05 AM
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You will need to follow the link on here for both the accounts https://portal.plus.net/wizard/?wizard_id=20
This gives the details of the cost
http://www.plus.net/support/broadband/products/prioritised-service-faq.shtml
This gives the details of the cost
http://www.plus.net/support/broadband/products/prioritised-service-faq.shtml
Message 4 of 7
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Re: Uncapping upstream -v- max premium
28-10-2014 11:15 AM
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Thanks again OJ, I know the cost so I'll give them a call.
Message 5 of 7
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Re: Uncapping upstream -v- max premium
28-10-2014 11:50 AM
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So I'm on the phone to PN to order Max Premium, first the phone system can't find my phone number so I have to enter it on the keypad! Then the girl I am speaking to has a question mark over her head as to what the Max Premium is. Now, I'm told that I have to go to the link referenced by OJ and do it there as it's a trial. Maybe it should state than on the page (i.e. don't phone for it), to save CS support time and the callers.
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Re: Uncapping upstream -v- max premium
29-10-2014 4:25 PM
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Message 7 of 7
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