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Uncapping download/upload

moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Uncapping download/upload

Hi, would it be possible to uncap my download/upload please?
Kind regards Lisa
13 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Uncapping download/upload

Hi Lisa - welcome to the Forums Smiley
I've taken a look at your connection and can see that you already have the maximum available upload (Max Premium) and downstream speeds for a 20CN Line ('Up to 6Mb').
I have noticed that your exchange is 21CN Enabled ('Up to 16Mb') so I've placed an order for your connection to be moved onto this technology.
Differences:
You won't have to pay for Max Premium as we can uncap your upload speeds free of charge (We'll remove this once the order has completed).
Your speeds should increase from 6.5Mb to around 16Mb
This doesn't cost you any extra at all, you'll be saving money as you won't have to pay for Max Premium any longer
I hope this helps.
Chris Pettitt
Cloud Environments Engineer
moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Re: Uncapping download/upload

Hi Chris,
Thank you very much for looking into this for us. The extra speeds will be gratefully received.  I'm sick of listening to complaints from the children + partner over buffering, The arguments will hopefully stop, hooray.
Kind regards Lisa  Cheesy
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Uncapping download/upload

Hi Lisa,
No problem at all Smiley
Let us know if we can be of any further help!
Chris Pettitt
Cloud Environments Engineer
moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Re: Uncapping download/upload

Hi Chris,
I wonder if you can give me an update as to when the line change to the 21cn will happen? I have looked at the line test and afaik it says line speed 21mg.
Kind regards Lisa 
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Uncapping download/upload

It's still going through for you, it does take 7 days to complete so on the 17th you should see the difference.
moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Re: Uncapping download/upload

Thank you Smiley
moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Re: Uncapping download/upload

Hi Chris,
My download speed has gone up to 15 mbps on a wireless connection, which is fantastic.
Would it be possible to uncap the upload speed yet? as this remains the same as before the switch.
Kind regards Lisa
LukeAger
Grafter
Posts: 121
Thanks: 5
Registered: 15-02-2012

Re: Uncapping download/upload

What are you currently getting? If I remember rightly the uploads used to be capped at around 300kb (i think)
If you are still on one of the old packages I suspect the upload cap is determined by your package but if you move onto essentials or unlimited, the caps are removed and you get line speed for upload. As I say, I dont know what package you are on but could be worth a look.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Uncapping download/upload

As you were previously on Max Premium the upload may not go up by much. Could the post the results of the BT diagnostic speed test and the stats reported by your router (information here).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Re: Uncapping download/upload


Hi, These are my router stats if they help.( Not very tech savvy sorry! ) I can't do direct to socket as the kids are busy on games.
Status
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 828
Downstream 17716
SNR Margin(Upstream) 8.8
SNR Margin(Downstream) 6.1
Line Attenuation(Upstream) 10.5
Line Attenuation(Downstream) 20.0
Thanks
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Uncapping download/upload

That's pretty much what I expected - you've had a small increase in the upstream sync speed. To get more you'd have to go to Annex M which is chargeable and gives the extra speed by taking it away from the downstream.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Uncapping download/upload

As Jelv has mentioned above, the speeds you're now getting are pretty much the best we're going to be able to get you.
We could look at Annex M if you're wanting to increase your upload further.
Chris Pettitt
Cloud Environments Engineer
moggysmam
Dabbler
Posts: 21
Registered: 09-04-2014

Re: Uncapping download/upload

Thank you very much for the help.
I think we will see how things go with the slight increase in upload. I'm going to try and wait for fibre. Hopefully there won't be another delay at the exchange.