Uncapping download/upload
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Uncapping download/upload
09-04-2014 6:23 PM
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Kind regards Lisa
Re: Uncapping download/upload
10-04-2014 12:03 PM
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I've taken a look at your connection and can see that you already have the maximum available upload (Max Premium) and downstream speeds for a 20CN Line ('Up to 6Mb').
I have noticed that your exchange is 21CN Enabled ('Up to 16Mb') so I've placed an order for your connection to be moved onto this technology.
Differences:
You won't have to pay for Max Premium as we can uncap your upload speeds free of charge (We'll remove this once the order has completed).
Your speeds should increase from 6.5Mb to around 16Mb
This doesn't cost you any extra at all, you'll be saving money as you won't have to pay for Max Premium any longer
I hope this helps.
Re: Uncapping download/upload
10-04-2014 2:23 PM
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Thank you very much for looking into this for us. The extra speeds will be gratefully received. I'm sick of listening to complaints from the children + partner over buffering, The arguments will hopefully stop, hooray.
Kind regards Lisa
Re: Uncapping download/upload
10-04-2014 2:25 PM
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No problem at all
Let us know if we can be of any further help!
Re: Uncapping download/upload
14-04-2014 12:17 PM
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I wonder if you can give me an update as to when the line change to the 21cn will happen? I have looked at the line test and afaik it says line speed 21mg.
Kind regards Lisa
Re: Uncapping download/upload
14-04-2014 3:31 PM
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Re: Uncapping download/upload
14-04-2014 3:37 PM
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Re: Uncapping download/upload
19-04-2014 2:27 PM
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My download speed has gone up to 15 mbps on a wireless connection, which is fantastic.
Would it be possible to uncap the upload speed yet? as this remains the same as before the switch.
Kind regards Lisa
Re: Uncapping download/upload
19-04-2014 2:40 PM
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If you are still on one of the old packages I suspect the upload cap is determined by your package but if you move onto essentials or unlimited, the caps are removed and you get line speed for upload. As I say, I dont know what package you are on but could be worth a look.
Re: Uncapping download/upload
19-04-2014 5:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Uncapping download/upload
19-04-2014 11:22 PM
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Hi, These are my router stats if they help.( Not very tech savvy sorry! ) I can't do direct to socket as the kids are busy on games.
Status
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 828
Downstream 17716
SNR Margin(Upstream) 8.8
SNR Margin(Downstream) 6.1
Line Attenuation(Upstream) 10.5
Line Attenuation(Downstream) 20.0
Thanks
Re: Uncapping download/upload
20-04-2014 12:27 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Uncapping download/upload
22-04-2014 2:52 PM
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We could look at Annex M if you're wanting to increase your upload further.
Re: Uncapping download/upload
27-04-2014 7:28 PM
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I think we will see how things go with the slight increase in upload. I'm going to try and wait for fibre. Hopefully there won't be another delay at the exchange.
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