Uncap upstream

[#1]

Hi, my upstream is currently 448.  Please can you uncap this or advise how I can request this higher upload speed?

[#2]

The first question is whether you are on 20CN or 21CN
What does this say about WBC on 21CN http://usertools.plus.net/exchanges/
Also what are your router stats http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0
This is the bit we are interested in
Link Information
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 888 / 3,894
Data Transferred (Sent/Received) [MB/GB]: 501.28 / 4.53
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 26.8 / 50.0
SN Margin (Up/Down) [dB]: 8.4 / 3.0

[#3]

Hi Robtyson
Just to confirm, I have placed the order this afternoon to upgrade you line to Max Premium as you requested
This should be completed in the next couple of days
Hope this helps
Regards
Matt

[#4]

Quote from: Cruise85

Just to confirm, I have placed the order this afternoon to upgrade you line to Max Premium as you requested

I presume he's agreed to the extra £7.83 per month for this upgrade?

[#5]

To confirm Robtyson requested the upgrade through his account
The post  was just for a clarification of the workplace request to upgrade
Regards
Matt

[#6]

Hi Matt - nothing appears to have changed on the upstream as yet?  I have carried out a router power cycle and its still stuck at the lower speed - do you know if the order has completed yet?

[#7]

Quote from: Oldjim

The first question is whether you are on 20CN or 21CN What does this say about WBC on 21CN http://usertools.plus.net/exchanges/ Also what are your router stats http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0 This is the bit we are interested in Link Information DSL Type: ITU-T G.992.3 Bandwidth (Up/Down) [kbps/kbps]: 888 / 3,894 Data Transferred (Sent/Received) [MB/GB]: 501.28 / 4.53 Output Power (Up/Down) [dBm]: 12.8 / 0.0 Line Attenuation (Up/Down) [dB]: 26.8 / 50.0 SN Margin (Up/Down) [dB]: 8.4 / 3.0

Hi Jim,
Copy of line stats for your perusal below.  Line seems in good order to achieve a slightly higher upstream would you agree?  Extremely low error count on this line - only ever increases during a thunder storm, otherwise a rock solid sync, quite surprising as a large chunk of the loop is copper on sticks and in a rural location.  My exchange is a 20CN.
ADSL Information      ( SDSLADSL Firmware Version:  232201_A) 
  ATM Statistics TX Cells RX Cells TX CRC errs RX CRC errs
  326571              295767                            0                  0
--------------------------------------------------------------------------------

  SDSL StatusADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
  G.DMT SHOWTIME                            448000      8128000        7                  31

[#8]

Has the extra £7.83 charge for the Max Premium appeared on your account yet? https://portal.plus.net/my.html?s=0&action=account_summary
I thought Max Premium upgrade was quick (overnight), but it may be one of the 5 working days orders in which case it won't change until next week.

[#9]

Hi
Apologies for the delay. We've found the problem and we are getting it sorted for you. I've taken a personal ticket on your account so I can ensure this goes through smoothly for you.
Tony.

[#10]

Hi,
Apologies for the problem. This is now sorted for you.
Tony

[#11]

Brilliant - Thanks Tony for sorting this.  Regards  Rob
dick:quote