Uncap Upstream again Please
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- Re: Uncap Upstream again Please
Uncap Upstream again Please
19-05-2016 8:01 PM - edited 19-05-2016 8:02 PM
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I had my upstream uncapped quite a while ago from about 0.30 - 0.40 mb/s to 1mb/s, now after having quite a few outages last week it has dropped to the lower speeds again. I have tried rebooting the router but it doesnt make any difference, my download speed of about 10mb/s has not changed
Could someone re-uncap it again please
Thanks
Re: Uncap Upstream again Please
19-05-2016 8:11 PM
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Hi Phil,
I've taken a look at your asset with BT Wholesale and details our side, the upstream is uncapped for both
Re: Uncap Upstream again Please
19-05-2016 10:03 PM
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Thanks for the quick reply
Thats odd, strange that the download speed hasn't changed but uploads have, somewhere I have another router, I willl have to dig it out and see if its the router that is the problem
Re: Uncap Upstream again Please
20-05-2016 1:58 PM
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Yeah that might be a good call to try another router. Before you do that I'd have a quick look through these checks from this link as they can help as well http://goo.gl/BZE3NM
Re: Uncap Upstream again Please
21-05-2016 12:33 PM
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Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Uncap Upstream again Please
21-05-2016 8:44 PM
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Having had a quick look at your line, I've noticed a number of potential restarts within the last 24 hours - this could either be yourself trying to restart the router to see if the upload speeds return back to normal, or if it isn't caused by you, could point at a potentially more serious problem.
Your line generally looks to be a little intermittent, with speeds changing quite a lot. I'm wondering if there's anything you think that might have caused that? Do you switch your router off at all?
Re: Uncap Upstream again Please
21-05-2016 9:26 PM
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Hi we did 2 or 3 restarts, but not in the last 24 hours, we have been uploading a lot over the last week, thats how we realised it was slow
Re: Uncap Upstream again Please
22-05-2016 12:36 AM
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Did you manage to try a different router?
Re: Uncap Upstream again Please
22-05-2016 8:06 AM
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Can we see some stats please - see above.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Uncap Upstream again Please
22-05-2016 8:22 PM
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Not yet, I am very busy at the moment, I will try it in 2 or 3 days time and put a message on here with the results
Thanks
Re: Uncap Upstream again Please
22-05-2016 8:55 PM
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As you please - it does not take more than a few minutes and it is the quickest way of seeing just how much room there is for improvement. When you are able to post that information will determine how soon that advice can be offered form the community. PlusNet staff are very stretched at present - therefore there is more chance of obtaining an assessment of potential from a community member than a PN staff member.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Uncap Upstream again Please
24-05-2016 4:07 PM
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I had a few minutes spare this afternoon, so I thought I would try the easiest thing first and change the Filter and that seems to have been the problem, it is back to the corrects speeds now, it was very odd that downloads were ok and it just affected the upload speed.
Thanks very much for all the help and advice, much appreciated
Re: Uncap Upstream again Please
24-05-2016 4:12 PM
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Re: Uncap Upstream again Please
24-05-2016 4:12 PM
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It good to hear that you have a resolution which you are content with. If the problem comes back, please return to this topic and add your router stats please and someone will promptly advise. On that occasion you might get a response from a Plusnet staff member before the community can get their sticky fingers on it!
Did you know that if you felt that any particular post has helped you, you can indicate that by clicking the thumbs-up button just below the post.
Hope you remain issue free!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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