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Uncap Upload speeds

jengraham
Newbie
Posts: 2
Registered: 11-08-2015

Uncap Upload speeds

Hi upload speed is practically useless, appearantly i need my upload speeds uncapped as it shud be anything up to 1mb, but currently hitting 0.3 at most.,
thanks
8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Uncap Upload speeds

Taking a look now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Uncap Upload speeds

Yep, the upload was capped. Sorry about that, the order to uncap should complete tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jengraham
Newbie
Posts: 2
Registered: 11-08-2015

Re: Uncap Upload speeds

thanks chris. also thanks for the quick reply.  faster than the uploads anyway.

currently speed coming in around 0.5mb . less than impressed tbh. is this the best im likely to get? any way to get a realistic / accurate estimate for the line?
i had an issue with a faulty adsl filter which ive resolved but meant the line was down for a few days in a row. im hoping it will stabilise and potentially pick up, perhaps a little bit at least.
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Uncap Upload speeds

It should be a bit better then that.
Is the router connected to the master socket?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
AJJ
Grafter
Posts: 42
Registered: 19-04-2011

Re: Uncap Upload speeds

sorry to jump on the band waggon. but I seem to be having a similar problem with capped speeds. I've had the order on my line placed serveral times but it somehow seems to revert.  Is it possible for someone to check if Im being capped too please?
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Uncap Upload speeds

@AJJ
Your upload isn't capped.
What results do you get from a speedtest?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 26,627
Thanks: 860
Fixes: 10
Registered: 10-04-2007

Re: Uncap Upload speeds

Also what is the upload IP Profile reported as when you run the diagnostic on the BT speed test?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
AJJ
Grafter
Posts: 42
Registered: 19-04-2011

Re: Uncap Upload speeds

Hi Mathew,
speed seems ok now. very strange as had been down at 300k
thanks for looking anyway!
AJJ