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Uncap Upload Speeds Please

cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Uncap Upload Speeds Please

Hi there, tried phoning up but 20 minute wait times are a bit too much for me.
I would like to play online games and the capped upload speed is just too slow.
Is it possible to get my upload speed uncapped? If so, is that for no added cost?
15 REPLIES
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Uncap Upload Speeds Please

Are you on 20CN or 21CN? On 20CN it's £7.83 per month to change to Max Premium which gives up to 832kbps. On 21CN it's free and what you get is dependant on your line but can go up to 1.3Mbps.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

"BT have advised that this exchange is enabled for WBC on 21CN"
I assume that means I'm on a 21CN exchange
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Uncap Upload Speeds Please

Can you post your router stats please. If you are using a Plusnet supplied router you can find them at http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

I would happily but for the life of me I can't log into my router.  I have tried resetting it multiple times and using all of the combinations of default passwords I could find but none would let me in
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Uncap Upload Speeds Please

Either find the card that came with the router or look on the bottom of it!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

I found the card, it actually turns out the sticker on the bottom was printed incorrectly.  Very odd.
I'll get you the stats now
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

attached is a screenshot of the config you asked for.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Uncap Upload Speeds Please

21CN and ADSL2+ so the uncap will probably be done tomorrow by the Team on here
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

Super thank you both very much
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Uncap Upload Speeds Please

There looks to be an order already in place to uncap your upstream. I'll keep an eye on it and ensure that it goes through for you.
Chris Pettitt
Cloud Environments Engineer
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

Hi there, I think that may be a mistake as I am the only person with access to the account information, however, if it gets done, happy days!
Do you have an estimate as to when the change will take place?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Uncap Upload Speeds Please

Yep, it's due to complete tomorrow.
We're uncapping upstream on accounts so yours may have been within the batch we've done recently. I'll check the order tomorrow when it completes to make sure it's uncapped your upload.
Chris Pettitt
Cloud Environments Engineer
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

Thank you very much, that is very helpful!
cproctor57
Newbie
Posts: 9
Registered: 11-06-2014

Re: Uncap Upload Speeds Please

Hi there, think my up has been uncapped (getting 0.8mb now) although that could just be to the fact it's offpeak and 4am!