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Uncap Upload Speed

devilray
Newbie
Posts: 3
Registered: 19-09-2014

Uncap Upload Speed

Hiya,
Could you please uncap my upload speed. You did this once before on another line.
Ps. I'm also getting high latency/ping rates lately? Is there any reason for these spikes?
Thanks in advance,
Dan
5 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Uncap Upload Speed

Is this on the same exchange? If not have you checked availability of higher speeds where you are now? On some exchanges faster upload costs an extra £7.83 per month.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
devilray
Newbie
Posts: 3
Registered: 19-09-2014

Re: Uncap Upload Speed

Yes, it's on the same exchange as before. And there was no cost before it was a simple phone call?
devilray
Newbie
Posts: 3
Registered: 19-09-2014

Re: Uncap Upload Speed

So... is it ok to uncap my upload speed as before? Thanks.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Uncap Upload Speed

Hi devilray,
I notice from your account that you've spoken with a member of the support team and they have already raised a request for this to be done for you. You should see an update to the support ticket soon and you can follow the process of the order.
Lyricalprawn
Newbie
Posts: 1
Registered: 20-09-2014

Re: Uncap Upload Speed

Hi there, just hopping on this thread to also make a request to have my upload speed uncapped.
Thanks in advance!