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Uncap Upload - How Long?

NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

Uncap Upload - How Long?

Hi,
Just curious how long would it take to uncap my upload if I wanted it?
Cheers for any advice
7 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Uncap Upload - How Long?

Hey NewGuy20,
If the request is processed directly through our supplier systems manually, it's next working day. If it's placed via automation it can take up to 7 days.
Regards,
Matt
NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

Re: Uncap Upload - How Long?

Matt,
Could you work your magic on 67903688?
Thanks
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Uncap Upload - How Long?

Hey,
As much as I'd love to - I'm not actually in the office again until Thursday :-/
I'm sure one of the guys from DCT or someone else that takes a look through the posts will have a look at it for you!
Regards,
Matt
NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

Re: Uncap Upload - How Long?

Such dedication working when you don't have too Smiley
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Uncap Upload - How Long?

If only you'd have posted about 3 hours ago ;-)
Regards,
Matt
NewGuy20
Grafter
Posts: 44
Registered: 28-03-2013

Re: Uncap Upload - How Long?

Great service I went live a day early phoned support who actiavted no issue when my sky router wouldnt connect and swapped to my plusnet one.
Can someone give ticket 67721753 a nudge so I can get my upload uncapped.
Cheers
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Uncap Upload - How Long?

Hi there,
Just checked ticket 67721753, it's been done already this morning.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team