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Uncap ADSL upload speed please

davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Uncap ADSL upload speed please

I have just been downgraded to adsl from fttc (due to speed issues)
My router tells me my upload speed is only 443 with an snr of 25.5!
Previously with adsl24 i had an upload of 1.3 and an snr of 3 and it was very stable.
Please can someone look at this and uncap for me?
thanks in advance
5 REPLIES
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Uncap ADSL upload speed please

also could someone check that my line profile has been changed to adsl please
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Uncap ADSL upload speed please

We're just awaiting for the order to show as complete on our suppliers systems so we can ensure your upstream is uncapped and we'll get your SNR pushed down if it needs it doing.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Uncap ADSL upload speed please

any update on this?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Uncap ADSL upload speed please

I've just placed the order for your upload speeds to be uncapped, I'd expect this to complete at some point tomorrow morning.
I've changed your account type back to ADSL. your Speed Profile should re-align itself shortly.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Uncap ADSL upload speed please

Thanks Chris