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Unaccountably high usage
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Unaccountably high usage
10-10-2012 2:32 AM
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For some weeks now we've been bewildered by our high usage (including some strangely high overnight activity).
I've just started monitoring the Belkin router: so far nothing strange. I've also installed Net Meter on our pc's; over the last 48 hours or so this is showing much less than Plusnet's figures - the 5.95 GB that we are supposed to have used on Tues. 9/10 is nowhere to be seen in our own logs.
I'm not sure what to do next. Any advice? Thanks
I've just started monitoring the Belkin router: so far nothing strange. I've also installed Net Meter on our pc's; over the last 48 hours or so this is showing much less than Plusnet's figures - the 5.95 GB that we are supposed to have used on Tues. 9/10 is nowhere to be seen in our own logs.
I'm not sure what to do next. Any advice? Thanks
Message 1 of 9
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Not applicable
Re: Unaccountably high usage
10-10-2012 3:10 AM
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Do you connect to your router via wi-fi ?
Is it password protected ?
Is one of your children, or someone else in your household using a Smartphone ( via wi-fi ) at night ?
SKY+HD box downloading films / programmes on an auto download ?
Other PVR box downloading films / programmes on an auto download ?
Try turning your router off overnight a couple of times.
Do you still see high usage ?
Is it password protected ?
Is one of your children, or someone else in your household using a Smartphone ( via wi-fi ) at night ?
SKY+HD box downloading films / programmes on an auto download ?
Other PVR box downloading films / programmes on an auto download ?
Try turning your router off overnight a couple of times.
Do you still see high usage ?
Message 2 of 9
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Re: Unaccountably high usage
10-10-2012 5:27 AM
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Switching off the modem/router as PlusComUK has suggested is a good idea if there is no other explanation as that will show whether something unusual is happening. One of the Plusnet team should be able to look at this recent usage and give you a breakdown of what it is.
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Re: Unaccountably high usage
10-10-2012 8:58 AM
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Thanks
Wifi,yes, should have made that clear. Two smartphones plus iPod. Having said which, we have not been able to detect any strange usage by these. Wifi is activated on Nokia and HTC phones briefly to look at emails when pc not on and no phone signal; but we are unable to detect anything else. Likewise the iPod sometimes connected but virtually no activity. Yesterday we are supposed to have used a whopping 5.95 gb. whereas the net meter shows approx 700 megs on pc's! Similar discrepancies on other days recently.
Will try turning off at night, although of course daytime problem remains, However, any more detailed breakdown from Plusnet team would be welcome.
Wifi,yes, should have made that clear. Two smartphones plus iPod. Having said which, we have not been able to detect any strange usage by these. Wifi is activated on Nokia and HTC phones briefly to look at emails when pc not on and no phone signal; but we are unable to detect anything else. Likewise the iPod sometimes connected but virtually no activity. Yesterday we are supposed to have used a whopping 5.95 gb. whereas the net meter shows approx 700 megs on pc's! Similar discrepancies on other days recently.
Will try turning off at night, although of course daytime problem remains, However, any more detailed breakdown from Plusnet team would be welcome.
Message 4 of 9
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Re: Unaccountably high usage
10-10-2012 9:21 AM
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I'm creating a ticket on your account with the hourly breakdown of yesterday's usage so you can see what times the most data was transferred.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 5 of 9
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Re: Unaccountably high usage
10-10-2012 1:58 PM
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Thanks Chris. I look forward to seeing that. We haven't been able to understand our high usage (allegedly Streaming) for some time now.
Message 6 of 9
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Re: Unaccountably high usage
10-10-2012 2:05 PM
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You should be able to see it at https://portal.plus.net/my.html?action=questions&?helpheader=questions
Following on from a question asked earlier, is your wifi secured?
Following on from a question asked earlier, is your wifi secured?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 9
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Re: Unaccountably high usage
10-10-2012 9:01 PM
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Sorry missed the question about security. No we weren't secured - thought that living in very rural area we were safe from piggybacking. Anyway I've now WPA/PSKed the router.
Thanks for the timeline.
Still bemused by amounts: Skype for an hour (no video); 20 mins streaming; and quite a lot of surfing without download producing 6 gb. off allowance. It's odd also that the usage breakdown shows that the vast majority is 'streaming', yet we currently do so little of this for fear of exceeding allowance.
Will turn off router at night for a while. Also. would like to monitor iPod more closely. What's the best way of checking if it's using lots of bandwidth?
Thanks for the timeline.
Still bemused by amounts: Skype for an hour (no video); 20 mins streaming; and quite a lot of surfing without download producing 6 gb. off allowance. It's odd also that the usage breakdown shows that the vast majority is 'streaming', yet we currently do so little of this for fear of exceeding allowance.
Will turn off router at night for a while. Also. would like to monitor iPod more closely. What's the best way of checking if it's using lots of bandwidth?
Message 8 of 9
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Re: Unaccountably high usage
11-10-2012 2:56 AM
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HD streaming uses up a very large amount of bandwidth/usage.
Message 9 of 9
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