cancel
Showing results for 
Search instead for 
Did you mean: 

Unacceptable internet

mmac
Newbie
Posts: 7
Registered: 01-02-2016

Unacceptable internet

Currently websites are taking minutes to load for me, it's been like this for last hour (Sunday night) and occasionally during the weekend.
Traceroute to google.co.uk won't even complete:
1  router.asus.com (192.168.1.1)  1.921 ms  0.868 ms  0.717 ms
2  lo0.13.central13.ptw-bng01.plus.net (195.166.128.173)  3301.199 ms  3279.728 ms  3731.927 ms
3  irb.13.ptw-cr02.plus.net (84.93.249.50)  3520.898 ms
    irb.13.ptw-cr01.plus.net (84.93.249.49)  3360.940 ms
    irb.13.ptw-cr02.plus.net (84.93.249.50)  3264.206 ms
4  ae1.pcl-cr02.plus.net (195.166.129.3)  3085.343 ms  3131.376 ms  3208.544 ms
5  * * *
6  * * *
7  * * *
8  * * *
9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *

9 REPLIES
pint
Grafter
Posts: 385
Thanks: 6
Registered: 19-08-2007

Re: Unacceptable internet

Ive been having some problems as well, however changing the DNS settings to the google public ones at  8.8.8.8 and 8.8.4.4 seems to have dont the trick
if you can do this via your router it should be simple, you can also do it in windows by changing the network card/devices properties under ipv4
if you have a TG582n router you can telnet into it and type this
dns server forward dnsset flush
dns server forward dnsset add set=0 dns=8.8.8.8 metric=0 intf=Internet
dns server forward dnsset add set=0 dns=8.8.4.4 metric=0 intf=Internet
saveall
exit
see here for more info http://community.plus.net/forum/index.php/topic,148555.0.html
mmac
Newbie
Posts: 7
Registered: 01-02-2016

Re: Unacceptable internet

Will try that, cheers
dick:quote
mmac
Newbie
Posts: 7
Registered: 01-02-2016

Re: Unacceptable internet

Doesn't seem to have made much difference. Rebooting the router (not the modem) fixes it for about 10 minutes then everything goes to hell again. There is usually no problem with the router so I have no idea why rebooting it temporarily fixes things.
runhare
Aspiring Pro
Posts: 526
Thanks: 50
Fixes: 2
Registered: 09-10-2007

Re: Unacceptable internet

same here:  all day in fact . (MYCSH)
Powering off the FTTC modem and router for 30 minutes has given a marked improvement.
pauljeffer
Hooked
Posts: 6
Registered: 15-02-2016

Re: Unacceptable internet

Mine has been the same for the last 3 days.
Powering down doesn't achieve anything.
btw running the bt wholesale speed test I get
Download Speed (Mbps) : 0.00
Upload Speed (Mbps) : 15.30
Ping Latency (ms) : 27.38
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Unacceptable internet

@mmac
It's worth reporting a fault so we can test the line and see if there's anything wrong.
@pauljeffer
Same for you really.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mmac
Newbie
Posts: 7
Registered: 01-02-2016

Re: Unacceptable internet

Considering I've just had a fault fixed and this only happens during peak times, I doubt it's a fault. And I just don't have time to wait 1 hour and 5 minutes for someone to answer at your call centre like last time.
If it's the same next Sunday I will start looking elsewhere.
dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Unacceptable internet

You can raise a fault via http://faults.plus.net so there would be no need to wait on the phone.
As it currently stands there is only a very short queue (Currently 0) for our tech support teams.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
pauljeffer
Hooked
Posts: 6
Registered: 15-02-2016

Re: Unacceptable internet

for what it's worth,
I've powered down both bt modem and router, fully disconnected for 10 mins.
Factory reset on router.
After restarting, everything now appears fine.
BT Wholesale Performance test now showing download speed of 66.7 Mbps