Unacceptable internet
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- Re: Unacceptable internet
Unacceptable internet
14-02-2016 8:02 PM
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Traceroute to google.co.uk won't even complete:
1 router.asus.com (192.168.1.1) 1.921 ms 0.868 ms 0.717 ms
2 lo0.13.central13.ptw-bng01.plus.net (195.166.128.173) 3301.199 ms 3279.728 ms 3731.927 ms
3 irb.13.ptw-cr02.plus.net (84.93.249.50) 3520.898 ms
irb.13.ptw-cr01.plus.net (84.93.249.49) 3360.940 ms
irb.13.ptw-cr02.plus.net (84.93.249.50) 3264.206 ms
4 ae1.pcl-cr02.plus.net (195.166.129.3) 3085.343 ms 3131.376 ms 3208.544 ms
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Re: Unacceptable internet
14-02-2016 9:30 PM
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if you can do this via your router it should be simple, you can also do it in windows by changing the network card/devices properties under ipv4
if you have a TG582n router you can telnet into it and type this
dns server forward dnsset flush
dns server forward dnsset add set=0 dns=8.8.8.8 metric=0 intf=Internet
dns server forward dnsset add set=0 dns=8.8.4.4 metric=0 intf=Internet
saveall
exit
see here for more info http://community.plus.net/forum/index.php/topic,148555.0.html
Re: Unacceptable internet
14-02-2016 9:36 PM
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dick:quote
Re: Unacceptable internet
14-02-2016 10:24 PM
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Re: Unacceptable internet
14-02-2016 10:27 PM
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Powering off the FTTC modem and router for 30 minutes has given a marked improvement.
Re: Unacceptable internet
15-02-2016 12:28 AM
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Powering down doesn't achieve anything.
btw running the bt wholesale speed test I get
Download Speed (Mbps) : 0.00
Upload Speed (Mbps) : 15.30
Ping Latency (ms) : 27.38
Re: Unacceptable internet
15-02-2016 9:27 AM
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It's worth reporting a fault so we can test the line and see if there's anything wrong.
@pauljeffer
Same for you really.
Re: Unacceptable internet
15-02-2016 4:45 PM
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If it's the same next Sunday I will start looking elsewhere.
dick:quote
Re: Unacceptable internet
15-02-2016 4:48 PM
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As it currently stands there is only a very short queue (Currently 0) for our tech support teams.
Re: Unacceptable internet
15-02-2016 7:49 PM
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I've powered down both bt modem and router, fully disconnected for 10 mins.
Factory reset on router.
After restarting, everything now appears fine.
BT Wholesale Performance test now showing download speed of 66.7 Mbps
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