cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to upgrade router firmware

Community Veteran
Posts: 1,806
Thanks: 50
Fixes: 1
Registered: 08-10-2010

Unable to upgrade router firmware

I have been trying to upgrade my TGV 585v8 software. I have had loads of problems, but managed to get through to the upgrade state.
I got to the 'starting upgrade' section, it then slowed to a crawl at 10% and 10%. I left it, and after 2 hours it finally completed....or so i thought. Then I got a message that the upgrade was unsuccessful and 'click back to retry' or do something ( I can't remember what, but I had no idea what it meant) to the power supply.
Thankfully, I still have access to the router so nothing lost, but any suggestions on how to upgrade now?
3 REPLIES
Superuser
Superuser
Posts: 9,386
Thanks: 697
Fixes: 51
Registered: 06-04-2007

Re: Unable to upgrade router firmware

It should only take a few minutes for the new software to upload and install. Since you've tried and failed asking Plusnet to upgrade the router remotely is perhaps the best solution.
David
David
Community Veteran
Posts: 1,806
Thanks: 50
Fixes: 1
Registered: 08-10-2010

Re: Unable to upgrade router firmware

Thanks Spraxyt, didn't realise it could be done remotely. Will ask nicely.  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Unable to upgrade router firmware

Hi rogadodge,
I've replied here
Jojo Smiley