Unable to turn interleaving off via portal
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Unable to turn interleaving off via portal
16-02-2015 4:41 PM
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Re: Unable to turn interleaving off via portal
16-02-2015 5:01 PM
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Re: Unable to turn interleaving off via portal
16-02-2015 5:10 PM
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Re: Unable to turn interleaving off via portal
16-02-2015 10:39 PM
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Hi, as you no doubt know, this issue with settings on 20CN circuits has been going on for far too long. Can you try and find out what BT Wholesale are doing about it (or who in Plusnet if anyone is chasing them)?
Re: Unable to turn interleaving off via portal
17-02-2015 7:16 AM
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Re: Unable to turn interleaving off via portal
17-02-2015 9:02 AM
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Re: Unable to turn interleaving off via portal
17-02-2015 9:41 AM
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@AnotherOne, I'm trying to get further details - this particular problem is different though.
Re: Unable to turn interleaving off via portal
17-02-2015 9:44 AM
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Re: Unable to turn interleaving off via portal
17-02-2015 10:08 AM
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Perhaps Tony could explain the process of doing/requesting this in more detail for us. Bud could also tell us what he did.
Re: Unable to turn interleaving off via portal
17-02-2015 10:10 AM
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Re: Unable to turn interleaving off via portal
17-02-2015 10:12 AM
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@Bud, I'm talking about yours with BT as I type. There is an 'order' in place on your line preventing me from placing another order - except there isn't. But until this mythical order is cleared, we're stuck. Hopefully, this conversation with BT will get it sorted.
Re: Unable to turn interleaving off via portal
17-02-2015 10:23 AM
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It's not time sensitive, and my ping is high enough as it is without increasing it, so I need to determine what state interleaving is currently set at. I have nothing in my Connection Setting Panel or in the Connections Setting Details that relates to interleaving!
Am I missing something here?
Re: Unable to turn interleaving off via portal
17-02-2015 10:29 AM
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@shure
I had a feeling that access to such a setting might be Package related and is only available on newer products (never asked). Tony hasn't mentioned that bit.
I don't have that Option on my Connection Settings page as I'm on a legacy product., but it seems neither has Mook and he's definitely on one of the newer products, so this is not clear at all.
Re: Unable to turn interleaving off via portal
17-02-2015 10:43 AM
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@shure It's account specific
@Mook Please raise me a ticket and I'll get it sorted.
@Bud I should have an Email with a reply about yours in the next 30 mins or so.
Re: Unable to turn interleaving off via portal
17-02-2015 10:47 AM
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