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Unable to log into portal.metronet

TooManyPies
Grafter
Posts: 36
Thanks: 3
Registered: ‎20-09-2007

Unable to log into portal.metronet

I am unable to log into the metronet portal site even though it confirmed I was using the correct username and password when I selected the password reminder.  Is there a general problem?  I'm not sure if it's wise to mention my username here rather than pm a PN rep.
Oliver
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Unable to log into portal.metronet

I've just raised an internal problem on this, I'll get your name added as an example so we can push the priority.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Unable to log into portal.metronet

Raised as a P1 now, you can find it here:-
http://portal.metronet.co.uk/support/service/problems/problem.php?intProblemId=51602
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Unable to log into portal.metronet

Chris, is the user cant log onto the Metronet portal, how can they look at your P1 on the Metronet portal  Crazy
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Unable to log into portal.metronet

Because you don't need to be logged in to see the problems on the portal Wink
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
TooManyPies
Grafter
Posts: 36
Thanks: 3
Registered: ‎20-09-2007

Re: Unable to log into portal.metronet

It's working now when I got home. Thanks.