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Unable to connect...

vasudaprime
Newbie
Posts: 2
Registered: 06-02-2013

Unable to connect...

On advice from think broadband I'm posting this here. I tried calling the help support line, but I got cut off after 15 minutes :/
I just had FTTC activated today (about 4 hours ago), but the Technicolor router is giving me the connection error: "Authentication Failure". I posted a support ticket request (# 65498755), whereupon I was told the estimated response time would be 25 hours Sad. I was hoping that by posting here someone from Plusnet might be able to take a look into this. Thanks in advance for any help Smiley.
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Unable to connect...

Hi there,
The order's still showing open but will most likely be closed by the end of business today - as such I've activated your account for you, should stop the auth errors? Please let us know if not, and hope you enjoy the service. Thanks very much!
vasudaprime
Newbie
Posts: 2
Registered: 06-02-2013

Re: Unable to connect...

Hi Matt,
It's connected now. Thanks for taking care of it, I thought it might be something like that, but the rest of my family isn't as patient :p
Cheers,
Vasudaprime.
--edit--
One other question I had: Would it be possible to double-check if I'm on the 80/20 profile, as I know there was an accidental batch of 40/10 orders. I know PlusNet said that were sorting that out, but it'd put my mind at peace if someone could double-check Smiley . Thanks in advance.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Unable to connect...

Hi there,
Glad to hear that you're now connected.
Quote
Would it be possible to double-check if I'm on the 80/20 profile

Yes, both our suppliers systems and our own have the connection set for "80/20" speeds.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team