Unable to connect ...
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- Unable to connect ...
Unable to connect ...
20-09-2014 2:28 PM
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She is unable to connect(?) with the exchange: she is seeing a plusnet dialogue page that tells her she has no 'internet' and requesting a log-in as a privileged or 'higher' user. It asks for a Username and Password to log in. Her PN login does not work.
I have reported this as a fault under ticket number 91808289 and am yet to receive a reply.
The Modem lights up with the exception of 'internet'.
I'm foxed but maybe one of you bright sparks could help?
Kind Regards
Hugh
Re: Unable to connect ...
22-09-2014 12:16 AM
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Sorry none of us have picked this up for you. PlusNET staff are not around here over the weekend.
ADSL or FTTC?
I would start out by checking the PPP user name and password details in the router. Sight of the router logs would be useful at too please. Sorry I cannot provide links as I am away from home at the moment.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unable to connect ...
22-09-2014 9:14 AM
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I'll check out the router today. Thank you - I had wrongly(?( assumed it was an exchange prob ...
Kind Regards
Hugh
Re: Unable to connect ...
22-09-2014 9:26 AM
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I'll reset the Router and log in as Admin ...
Will report back
Again, many thanks!
Hugh
Re: Unable to connect ...
22-09-2014 12:15 PM
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Any chance you can PM me your username, the one linked to your forum account doesnt seem to be the right one.
Unless you've resolved it following advice from Townman
Dan
Re: Unable to connect ...
23-09-2014 8:12 AM
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Kind Regards
Hugh
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