Unable to connect to the internet since 5pm today?
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Unable to connect to the internet since 5pm today?
30-01-2015 11:52 PM
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Regards
Re: Unable to connect to the internet since 5pm today?
30-01-2015 11:54 PM
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Re: Unable to connect to the internet since 5pm today?
30-01-2015 11:57 PM
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As there is no update atm, I assume the problem is still ongoing. I would give the CSC - Customer Service Centre a call. If the main issue has been solved you may have a stale session that needs killing.
Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:28 AM
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RADIUS authentication is a fundamental part of the service. I cannot believe that there is a single point of failiure in these systems, or did somebody screw the database making a change for the new parental controls system announced on these forums, with inadequate control of change procedures?
Either way, Not good enough. Time to get a grip Plusnet.
Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:42 AM
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Got an email, too:
"We are currently aware that a small majority of our customers....."
As small majority, eh?! Does that even make grammatical sense?!
Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:44 AM
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Quote from: gwyneryl .............a change for the new parental controls system announced on these forums........
Err, I've not be on the forum much the last 10 days, where was this, did I miss something?
Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:45 AM
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Telling us at midnight to read a service report 6 hours old is useless.
So is a service status that currently (at midnight) tells me there will be an update at 8pm
And why shut your twitter account down?
Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:48 AM
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Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:50 AM
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Re: Unable to connect to the internet since 5pm today?
31-01-2015 12:57 AM
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Re: Unable to connect to the internet since 5pm today?
31-01-2015 2:02 AM
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Re: Unable to connect to the internet since 5pm today?
31-01-2015 2:27 AM
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Re: Unable to connect to the internet since 5pm today?
31-01-2015 2:43 AM
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Re: Unable to connect to the internet since 5pm today?
31-01-2015 4:09 AM
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Quote from: gwyneryl Can't find the exact post dated today from PN staffer Chris, but it related to putting a user on a Trial of http://www.plus.net/support/safeguard.shtml
Here's the post:
https://community.plus.net/forum/index.php/topic,136027.msg1195813.html#msg1195813
Re: Unable to connect to the internet since 5pm today?
31-01-2015 8:29 AM
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Quote from: racquel I had a problem at about 5pm too, but got back on by turning the router off for 20 mins, then back on again.
Got an email, too:
"We are currently aware that a small majority of our customers....."
As small majority, eh?! Does that even make grammatical sense?!
Yes - I've just popped on here having got the email:
We are currently aware that a small majority of our customers are having problems authenticating their connections.
This is causing higher than expected call queues however our network engineers are looking into the issue at present and we're hoping to have this issue resolved shortly.
We apologise for any inconvenience this may have caused.
I presume a "small majority" equals about 55% of customers - that's a BIG problem!
Presumably the email meant to say "A small MINORITY of our customers IS having problems..."
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