Unable to connect to company VPN
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Unable to connect to company VPN
19-05-2014 1:15 PM
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Re: Unable to connect to company VPN
19-05-2014 2:44 PM
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Re: Unable to connect to company VPN
19-05-2014 2:47 PM
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I'm really sorry for the delayed response and for the issues that you're experiencing.
On the Laptop/PC you're trying to VPN from, are you able to change your DNS Settings?
http://windows.microsoft.com/en-gb/windows/change-tcp-ip-settings#1TC=windows-7
Re: Unable to connect to company VPN
19-05-2014 2:54 PM
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Re: Unable to connect to company VPN
19-05-2014 3:00 PM
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Re: Unable to connect to company VPN
19-05-2014 3:02 PM
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You could always change the DNS settings in the router - this covers it for the Plusnet supplied router http://npr.me.uk/
Re: Unable to connect to company VPN
19-05-2014 3:03 PM
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Re: Unable to connect to company VPN
19-05-2014 3:11 PM
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Re: Unable to connect to company VPN
19-05-2014 3:17 PM
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Another option is Google DNS Servers 8.8.8.8 or 8.8.4.4
Re: Unable to connect to company VPN
19-05-2014 3:21 PM
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Re: Unable to connect to company VPN
19-05-2014 3:23 PM
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There was a problem reported a little while ago where vpn stopped working. It was apparently caused by a firmware update to the BT fibre modem.
Don't know if they're still rolling out this firmware or if the issue was ever fixed.
http://revk.www.me.uk/2013/11/bt-huawei-fttc-modem-bug-breaking-vpns.html
Re: Unable to connect to company VPN
19-05-2014 3:52 PM
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Re: Unable to connect to company VPN
19-05-2014 4:06 PM
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Re: Unable to connect to company VPN
19-05-2014 4:50 PM
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Re: Unable to connect to company VPN
20-05-2014 1:00 PM
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This sounds like the VPN is connecting fine, then running a test, through the VPN tunnel to see if it has web access by doing some host name look ups. Those requests go down the tunnel, to the VPN host and then back to the DNS server which is specified on the original machine. Because this is set to our DNS servers, we then reject the look up, because it is coming from out side our network.
Ex-Broadband Service Manager
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