Unable to connect to LoveFilm
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- Re: Unable to connect to LoveFilm
Unable to connect to LoveFilm
01-06-2010 9:17 AM
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Since using Plusnet (about two weeks) I haven't been able to connect to LoveFilm for some reason, I have cleared the browsers cache and cookies and tried both Firefox and Explorer on two different machines, but with no luck.
The site appears to be available by checking with http://downforeveryoneorjustme.com
It's as if Plusnet have blocked the site, but that wouldn't make any sense!
Any help would be much appreciated.
Kev
Re: Unable to connect to LoveFilm
01-06-2010 9:39 AM
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Re: Unable to connect to LoveFilm
01-06-2010 10:30 AM
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Can you do a traceroute to the site?
Re: Unable to connect to LoveFilm
01-06-2010 11:08 AM
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Do you want me to post the information, unfortunately McAfee doesn't allow you to cut and paste it
Re: Unable to connect to LoveFilm
01-06-2010 11:17 AM
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Re: Unable to connect to LoveFilm
01-06-2010 2:17 PM
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>tracert lovefilm.com
Tracing route to lovefilm.com [194.117.248.100]
over a maximum of 30 hops:
1 1 ms 1 ms 2 ms gateway.anfield [192.168.1.254]
2 25 ms 27 ms 31 ms lo0-central1.ptn-ag01.plus.net [195.166.128.202]
3 26 ms 26 ms 29 ms gi2-6-111.ptn-gw01.plus.net [84.92.3.137]
4 26 ms 28 ms 34 ms te2-2.thn-gw1.plus.net [212.159.1.54]
5 27 ms 24 ms 25 ms te2-3.thn-gw2.plus.net [212.159.1.58]
6 24 ms 27 ms 27 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
7 24 ms 25 ms 27 ms 195.50.122.129
8 26 ms 28 ms 24 ms ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
9 37 ms 36 ms 35 ms ae-3-3.ebr2.London2.Level3.net [4.69.141.190]
10 28 ms 27 ms 28 ms ae-25-56.car1.London2.Level3.net [4.68.117.175]
11 166 ms 202 ms 204 ms tge-9-3-146.core-r-1.lon2.adaptplc.com [212.187.
196.82]
12 27 ms 29 ms 26 ms ge-6-3.access13.lon2.adaptplc.com [85.133.21.118
]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
Shot in the dark but you might want to try tweaking your MTU/RWIN settings.
What happens when you try accessing the site anyway, does it just time out? Have you tried temporarily disabling any Internet security software you have running and what happens if you try browsing to http://194.117.248.100 ?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to connect to LoveFilm
01-06-2010 2:32 PM
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Tracing route to lovefilm.com [194.117.248.100]
over a maximum of 30 hops:-
1 2 ms <1 ms <1 ms 192.168.0.1
2 57 ms 58 ms 55 ms rb3-lo1.core.global.net.uk [80.189.99.243]
3 56 ms 58 ms 59 ms rb2-ge0-3v405.core.global.net.uk [80.189.99.209]
4 75 ms 57 ms 57 ms po2.pte-gw1.plus.net [212.159.2.113]
5 58 ms 57 ms 57 ms te2-2.pcl-gw01.plus.net [212.159.0.185]
6 57 ms 57 ms 57 ms te2-1.pcl-gw02.plus.net [212.159.1.114]
7 57 ms 57 ms 58 ms 195.50.122.129
8 57 ms 64 ms 60 ms ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
9 66 ms 58 ms 67 ms ae-3-3.ebr2.London2.Level3.net [4.69.141.190]
10 67 ms 57 ms 58 ms ae-25-54.car1.London2.Level3.net [4.68.117.111]
11 57 ms 58 ms 61 ms tge-9-3-146.core-r-1.lon2.adaptplc.com [212.187.196.82]
12 58 ms 59 ms 58 ms ge-6-1.access13.lon2.adaptplc.com [85.133.21.62]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 ^C
Re: Unable to connect to LoveFilm
01-06-2010 3:36 PM
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traceroute to 194.117.248.100 (194.117.248.100), 30 hops max, 38 byte packets
1 alan5 (193.62.127.129) 1.113 ms 1.698 ms 1.350 ms
2 gw-fw (193.63.74.131) 0.310 ms 0.463 ms 0.295 ms
3 c-pop (193.63.74.226) 1.179 ms 1.015 ms 0.911 ms
4 193.62.116.18 (193.62.116.18) 1.344 ms 1.203 ms 1.332 ms
5 so-1-2-0.leed-sbr1.ja.net (146.97.42.169) 2.335 ms 2.316 ms 2.335 ms
6 so-5-1-0.lond-sbr1.ja.net (146.97.33.98) 6.830 ms 6.765 ms 6.740 ms
7 so-6-0-0.lond-sbr4.ja.net (146.97.33.154) 7.062 ms 7.164 ms 7.083 ms
8 if-5-0-0.core4.LDN-London.as6453.net (80.231.76.41) 7.162 ms 7.127 ms 7.101 ms
9 Vlan1707.icore1.LDN-London.as6453.net (195.219.83.45) 12.085 ms 16.932 ms 18.058 ms
10 xe-10-2-0-edge3.london1.level3.net (4.68.63.105) 7.630 ms 7.495 ms 8.302 ms
11 ae-33-51.ebr1.London1.Level3.net (4.69.139.65) 8.223 ms 8.416 ms 8.264 ms
12 ae-3-3.ebr2.London2.Level3.net (4.69.141.190) 11.766 ms 17.167 ms 18.136 ms
13 ae-25-56.car1.London2.Level3.net (4.68.117.175) 8.653 ms 8.787 ms 8.965 ms
14 tge-9-3-146.core-r-1.lon2.adaptplc.com (212.187.196.82) 9.537 ms 9.111 ms 8.347 ms
15 ge-6-1.access13.lon2.adaptplc.com (85.133.21.62) 9.478 ms 8.988 ms 8.975 ms
16 * * *
17 * * *
18 * *
Turned off the McAfee and Netgear firewalls but it still just times out or displays ''Waiting for ...' for forever when browsing to http://www.lovefilm.com or http://194.117.248.100
Re: Unable to connect to LoveFilm
02-06-2010 8:13 AM
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Quote from: kev46 The information shown looks exactly the same for both PlusNet and Vodafone Mobile Connect which works with LoveFilm
The traceroute information for lovefilm.com should look VERY different when going from a PN to VMC connection!
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Unable to connect to LoveFilm
02-06-2010 9:25 AM
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Don't really understand why I have alan5 and c-pop in my trace when Bob and Apprentice didn't?
I have also noticed that I am unable to browse to www.verisign.co.uk
traceroute to 69.58.181.101 (69.58.181.101), 30 hops max, 38 byte packets
1 alan5 (193.62.127.129) 0.869 ms 0.656 ms 1.321 ms
2 gw-fw (193.63.74.131) 0.336 ms 0.606 ms 0.239 ms
3 c-pop (193.63.74.226) 1.201 ms 0.835 ms 0.792 ms
4 193.62.116.18 (193.62.116.18) 1.120 ms 1.102 ms 1.225 ms
5 so-1-2-0.leed-sbr1.ja.net (146.97.42.169) 2.468 ms 2.299 ms 2.604 ms
6 so-5-1-0.lond-sbr1.ja.net (146.97.33.98) 6.851 ms 6.706 ms 6.684 ms
7 so-6-0-0.lond-sbr4.ja.net (146.97.33.154) 7.182 ms 7.058 ms 7.004 ms
8 if-5-0-0.core4.LDN-London.as6453.net (80.231.76.41) 7.050 ms 7.034 ms 7.040 ms
9 if-15-0-0-1773.core2.NTO-NewYork.as6453.net (216.6.97.109) 78.001 ms 78.174 ms 78.234 ms
10 Vlan1260.icore1.NTO-NewYork.as6453.net (209.58.26.66) 89.463 ms * 81.372 ms
11 192.205.35.13 (192.205.35.13) 78.853 ms 78.428 ms 78.260 ms
12 cr2.n54ny.ip.att.net (12.122.86.10) 85.064 ms 85.580 ms 84.835 ms
13 cr2.wswdc.ip.att.net (12.122.3.38) 84.010 ms 84.447 ms 84.282 ms
14 12.122.134.157 (12.122.134.157) 83.632 ms 84.157 ms 83.582 ms
15 12.89.182.86 (12.89.182.86) 87.237 ms 86.778 ms 86.905 ms
16 vlan98.sw2.shared-fo.ilg1.verisign.com (69.58.176.234) 86.689 ms 86.764 ms 86.648 ms
17 * * *
18 * * *
19 *
Re: Unable to connect to LoveFilm
02-06-2010 10:24 AM
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Tracing route to www-co-uk-ilg.verisign.net [69.58.181.101]
over a maximum of 30 hops:
1 3 ms 1 ms 3 ms gateway.anfield [192.168.1.254]
2 26 ms 28 ms 26 ms lo0-central1.ptn-ag01.plus.net [195.166.128.202]
3 76 ms 92 ms 33 ms gi2-6-111.ptn-gw01.plus.net [84.92.3.137]
4 24 ms 25 ms 25 ms te2-2.thn-gw1.plus.net [212.159.1.54]
5 25 ms 27 ms 27 ms te2-3.thn-gw2.plus.net [212.159.1.58]
6 28 ms 24 ms 25 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
7 25 ms 25 ms 26 ms 195.50.122.129
8 29 ms 26 ms 27 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
9 97 ms 95 ms 94 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]
10 106 ms 106 ms 93 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
11 122 ms 94 ms 95 ms ae-1-69.edge3.NewYork1.Level3.net [4.68.16.17]
12 94 ms 95 ms 96 ms 192.205.37.73
13 104 ms 102 ms 104 ms cr2.n54ny.ip.att.net [12.122.130.22]
14 150 ms 129 ms 132 ms cr2.wswdc.ip.att.net [12.122.3.38]
15 101 ms 104 ms 102 ms 12.122.134.153
16 154 ms 130 ms 130 ms 12.89.182.86
17 106 ms 104 ms 106 ms vlan98.sw2.shared-fo.ilg1.verisign.com [69.58.17
6.234]
18 * * * Request timed out.
Quote from: kev46 Don't really understand why I have alan5 and c-pop in my trace when Bob and Apprentice didn't?
Because from what I can gather, those traces have not been run from a Plusnet connection as none of the hops pass through our network? From what I can tell it's being run from an educational establishment instead?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to connect to LoveFilm
02-06-2010 11:59 AM
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The results look very similar to yours
Tracing route to lovefilm.com [194.117.248.100]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 47 ms 50 ms 45 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 78 ms 214 ms 216 ms ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
4 44 ms 45 ms 45 ms vl23.thn-gw2.plus.net [212.159.4.20]
5 46 ms 45 ms 45 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
6 46 ms 46 ms 46 ms 195.50.122.129
7 46 ms 46 ms 46 ms ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
8 46 ms 50 ms 55 ms ae-3-3.ebr2.London2.Level3.net [4.69.141.190]
9 46 ms * 47 ms ae-25-54.car1.London2.Level3.net [4.68.117.111]
10 46 ms 46 ms 45 ms tge-9-3-146.core-r-1.lon2.adaptplc.com [212.187.
196.82]
11 46 ms 46 ms 46 ms ge-6-3.access13.lon2.adaptplc.com [85.133.21.118
]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
Tracing route to www-co-uk-ilg.verisign.net [69.58.181.101]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 48 ms 47 ms 45 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3 45 ms 44 ms 45 ms ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
4 45 ms 45 ms 45 ms vl23.thn-gw2.plus.net [212.159.4.20]
5 45 ms 45 ms 45 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
6 46 ms 45 ms 46 ms 195.50.122.129
7 46 ms 45 ms 45 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
8 114 ms 114 ms 115 ms ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78]
9 122 ms 125 ms 126 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
10 115 ms 116 ms 133 ms ae-1-69.edge3.NewYork1.Level3.net [4.68.16.17]
11 124 ms 124 ms 123 ms 192.205.37.69
12 126 ms 126 ms 126 ms cr2.n54ny.ip.att.net [12.122.130.18]
13 124 ms 124 ms 123 ms cr2.wswdc.ip.att.net [12.122.3.38]
14 124 ms 125 ms 125 ms 12.122.134.157
15 128 ms 128 ms 127 ms 12.89.182.86
16 127 ms 127 ms 128 ms vlan98.sw2.shared-fo.ilg1.verisign.com [69.58.17
6.234]
17 * * * Request timed out.
18 * * * Request timed out.
I'm using a Netgear NGN1000, would there be any settings worth altering there?
Re: Unable to connect to LoveFilm
02-06-2010 1:30 PM
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Quote from: kev46 I'm using a Netgear NGN1000, would there be any settings worth altering there?
Not familiar with that model of router TBH. I guess the next stage would be for you to run a quick Wireshark capture whilst trying to access the site to see if that tells us anything?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to connect to LoveFilm
02-06-2010 3:28 PM
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google.co.uk, which is okay
lovefilm
Re: Unable to connect to LoveFilm
02-06-2010 9:06 PM
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I'm having exactly the same problem - my connection's been active for a week now, and there's just certain sites I can't access. Lovefilm is one of them, and also thesun.co.uk and sysopt.com - there's various. It seems like 50% work and 50% don't.
I can see the site name at the top of the browser so it's making a connection, and the progress bar hits 90%, it just won't actually load the page. Is it the same as that for you Kev?
My traceroutes are timing out on them too...
Any thoughts on this would be welcome, I'm glad it's not just me!
thanks
Matt
TraceRoute to 194.117.248.100 [images4.lovefilm.com]
Hop (ms) (ms) (ms) IP Address Host name
1 15 36 29 72.249.128.105 -
2 17 8 38 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
3 21 16 18 4.69.145.179 ae-82-80.ebr2.dallas1.level3.net
4 21 28 66 4.69.137.122 ae-3-3.ebr4.newyork1.level3.net
5 55 70 60 4.69.137.122 ae-3-3.ebr4.newyork1.level3.net
6 56 48 47 4.69.134.69 ae-71-71.ebr1.newyork1.level3.net
7 45 115 127 4.69.137.77 ae-44-44.ebr2.london1.level3.net
8 125 125 119 4.69.141.165 ae-100-100.ebr1.london1.level3.net
9 132 114 125 4.69.141.190 ae-3-3.ebr2.london2.level3.net
10 119 121 117 4.68.117.175 ae-25-56.car1.london2.level3.net
11 117 113 112 212.187.196.82 tge-9-3-146.core-r-1.lon2.adaptplc.com
12 125 133 127 85.133.21.118 ge-6-3.access13.lon2.adaptplc.com
13 Timed out 125 Timed out 85.133.21.118 ge-6-3.access13.lon2.adaptplc.com
14 Timed out Timed out Timed out -
15 Timed out Timed out Timed out -
16 Timed out Timed out Timed out -
17 Timed out Timed out Timed out -
Trace aborted.
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