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Unable to change password on my router

AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Unable to change password on my router

I just successfully change the password to my plusnet account. I was then told to change the password on my router(Thompson 585).
I followed the directions given to a particular site and was asked for my username and password. I entered admin as the username and the SN number of the router of the router, but was still rejected. I
I have tried phoning for help, but never get an answer.
Would appreciate any advice.
11 REPLIES
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Unable to change password on my router

Hi AlexSimms100
Welcome to the forum Smiley
On the back of the router you will see a recessed Reset button
Using a paper-clip or similar item
Press & hold that button until all lights go off the release the button
This will take the router back to factory settings for you to be able to try with the UserName / Password that came with the router


Edit:
For Clarity
Who told you to change the Password on the router
What particular site was you following directions from
Who asked you for your UserName / Password
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Unable to change password on my router

Before going as far as a factory reset have you tried entering "Administrator" as the username?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Re: Unable to change password on my router

Thanks for the welcome
I tried using "Administrator" to no avail.
The directions to enter username/pass word came from the plusnet help site at http://www.plus.net/support/security/usernames_and_passwords/speedtouch_5x6.shtml.
I have also tried resetting as well. It didn't work.
I can still connect, but it takes some fiddling.
I am wondering whether I need a new router.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Unable to change password on my router

The UserName & Password are CaSe SensitiVe 
Have you tried the factory reset yet ?Huh
AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Re: Unable to change password on my router

I know they are case- sensitive and have been very careful. I have also tried the reset. Nothing changes.  Embarrassed
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Unable to change password on my router

can  you try and Telnet into the router with the default credentials
http://npr.me.uk/telnet.html
I want to rule out the unable to access just the GUI side
AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Re: Unable to change password on my router

telnet wouldn't accept my username/password.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Unable to change password on my router

To recap
After Factory resetting the 585 the
GUI does not accept the default UserName & Password
Telnet also does not accept the default UserName & Password
Hmm strange
Clutching at straws for a minute & scratching chin
Can you try a Factory reset 1 more time, this time holding the recessed button for 30 - 40 seconds
Then retry with the default credentials
I was thinking that the original try may of been inadvertently a standard reset as opposed to the full Factory reset 
Community Veteran
Posts: 5,227
Thanks: 494
Fixes: 22
Registered: ‎10-06-2010

Re: Unable to change password on my router

There are 3 different default username and password combinations listed here: http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#userPass
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Unable to change password on my router

@ejs
Well spotted or remembered
Either way Nice 1 Wink
AlexSimms100
Newbie
Posts: 8
Registered: ‎12-02-2014

Re: Unable to change password on my router


It turned that there was a fault in the router and Plusnet have sent me a new one and all is now well.
Many thanks for all your contributions here.