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Unable to access www.playrequiem.com

mongo116
Newbie
Posts: 5
Registered: ‎19-12-2008

Unable to access www.playrequiem.com

Does anyone have any ideas as to why I am unable to access http://www.playrequiem.com?  I have tried at work and it works fine, but when I try from home I get a timeout.  I can ping the site at work with no problems, but when I tried pinging at home it times out!  I have checked my DNS etc and everything looks fine, my firewall isn't blocking anything.  Any advice would be appreciated.
Thanks...
4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Unable to access www.playrequiem.com

Working OK here on the internal network. Can't try from home at the moment as I'm having some problems with my remote access.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Unable to access www.playrequiem.com

It's working ok for me here.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
mongo116
Newbie
Posts: 5
Registered: ‎19-12-2008

Re: Unable to access www.playrequiem.com

I've just done a tracert from home and get the following:
Tracing route to web2.playrequiem.com [38.103.63.167]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  192.168.7.1
  2    25 ms    23 ms    23 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3    25 ms    24 ms    24 ms  vl604.thn-gw2.plus.net [84.92.4.170]
  4    25 ms    22 ms    23 ms  vl23.pte-gw2.plus.net [212.159.4.28]
  5    23 ms    22 ms    24 ms  195.66.224.185
  6    99 ms  101 ms    98 ms  te9-3.ccr01.jfk02.atlas.cogentco.com [66.28.4.41]
  7  102 ms  100 ms  101 ms  te9-2.mpd02.dca01.atlas.cogentco.com [154.54.1.141]
  8  103 ms  103 ms    *    te8-1.ccr02.dca01.atlas.cogentco.com [154.54.2.194]
  9  327 ms  236 ms  238 ms  te9-2.ccr02.iah01.atlas.cogentco.com [154.54.24.22]
10  164 ms  163 ms  164 ms  te9-2.ccr02.lax01.atlas.cogentco.com [154.54.3.186]
11  168 ms  169 ms  168 ms  gi3-0-0.core01.lax01.atlas.cogentco.com [154.54.1.33]
12  169 ms  168 ms  168 ms  po6-0.core01.lax02.atlas.cogentco.com [66.28.4.150]
13  163 ms  162 ms  163 ms  gi5-2.hc01.lax02.atlas.cogentco.com [38.112.36.250]
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
I've got nothing blocking any outgoing traffic and every other website that I've tried works without problem.
From work running the same tracert I get the following:
Tracing route to web2.playrequiem.com [38.103.63.167]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  10.113.30.2
  2    <1 ms    <1 ms    <1 ms  10.119.254.5
  3    1 ms    <1 ms    <1 ms  dc-server-1.adam.psi.com [195.81.243.1]
  4    2 ms    1 ms    1 ms  dc-server-97.adam.psi.com [195.81.240.97]
  5    1 ms    1 ms    1 ms  195.66.226.185
  6    81 ms    81 ms    81 ms  te9-3.ccr02.jfk02.atlas.cogentco.com [154.54.5.122]
  7    81 ms    80 ms    80 ms  te7-3.ccr01.dca01.atlas.cogentco.com [154.54.5.246]
  8  140 ms  175 ms  108 ms  te9-2.ccr01.iah01.atlas.cogentco.com [154.54.25.118]
  9  143 ms  143 ms  143 ms  te9-1.ccr01.lax01.atlas.cogentco.com [154.54.0.233]
10  144 ms  143 ms  143 ms  gi2-0-0.core01.lax01.atlas.cogentco.com [154.54.2.101]
11  144 ms  144 ms  144 ms  po15-0.core01.lax02.atlas.cogentco.com [66.28.4.181]
12  144 ms  144 ms  144 ms  gi6-1.hc01.lax02.atlas.cogentco.com [66.28.65.138]
13  146 ms  145 ms  145 ms  requiem.demarcation.gravityus.com [38.119.86.164]
14  144 ms  145 ms  145 ms  mail1.playrequiem.com [38.103.63.167]
Trace complete.
I just can't for the life of me work out why I cannot access this website.
Any ideas?
Thanks
mongo116
Newbie
Posts: 5
Registered: ‎19-12-2008

Re: Unable to access www.playrequiem.com

To rule out there being something on my PC that is blocking the website I ran a ping from my router, on the IP address of www.playrequiem.com:
PING 38.103.63.167 (38.103.63.167): 56 data bytes
--- 38.103.63.167 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss
Now I'm confused  Huh