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Unable to access web site www.thestickman.co.uk

abillings
Newbie
Posts: 6
Registered: ‎28-08-2013

Unable to access web site www.thestickman.co.uk

Every time i try to access this web site i get the message below,
Forbidden
You don't have permission to access / on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Any ideas please, other people can get on with no problem, i could until i joined Plusnet.
14 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Unable to access web site www.thestickman.co.uk

and so can I - get on it I mean
try this one http://www.thestickman.co.uk/shop.htm as it may be that the link you are using goes to a page it shouldn't and moved to the correct board
If you still can't get to it try this 83.222.240.235 - put it in the browser window
abillings
Newbie
Posts: 6
Registered: ‎28-08-2013

Re: Unable to access web site www.thestickman.co.uk

No that don't work either
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Unable to access web site www.thestickman.co.uk

Quote from: Oldjim
If you still can't get to it try this 83.222.240.235 - put it in the browser window

Scrub that - it doesn't work
This may be part of the problem
Quote
C:\Users\Jim>tracert www.thestickman.co.uk
Tracing route to thestickman.co.uk [83.222.240.235]
over a maximum of 30 hops:
 1    99 ms    74 ms    99 ms  192.168.1.254
 2    41 ms    38 ms    38 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
 3    39 ms    38 ms    38 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.144]
 4    58 ms    37 ms    38 ms  240.core.access.plus.net [212.159.0.240]
 5    37 ms    39 ms    38 ms  195.66.224.156
 6     *        *        *     Request timed out.
 7     *        *        *     Request timed out.
 8     *        *        *     Request timed out.
 9    43 ms    42 ms    42 ms  ravenclaw.securesitex5.com [83.222.240.235]
Trace complete
abillings
Newbie
Posts: 6
Registered: ‎28-08-2013

Re: Unable to access web site www.thestickman.co.uk

no, that din't work either  Sad
abillings
Newbie
Posts: 6
Registered: ‎28-08-2013

Re: Unable to access web site www.thestickman.co.uk

i have flushed the dns as well
abillings
Newbie
Posts: 6
Registered: ‎28-08-2013

Re: Unable to access web site www.thestickman.co.uk

so is that a Plusnet problem or what?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Unable to access web site www.thestickman.co.uk

I have run out of ideas
Superuser
Superuser
Posts: 6,800
Thanks: 871
Fixes: 56
Registered: ‎30-07-2007

Re: Unable to access web site www.thestickman.co.uk

It traces ok from a Demon connection...
Quote
Tracing route to thestickman.co.uk [83.222.240.235]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  clrtr5 [192.168.42.12]
  2    3 ms    1 ms    1 ms  no-dns-yet.demon.co.uk [62.49.xxx.xxx]
  3    25 ms    25 ms    25 ms  194.159.169.244
  4    25 ms    24 ms    25 ms  anchor-access-4-s2014.router.demon.net [194.217.
23.53]
  5    25 ms    25 ms    25 ms  gi4-0-0-dar4.lah.uk.cw.net [194.159.161.78]
  6    25 ms    25 ms    24 ms  xe-11-1-0-xur1.lah.uk.cw.net [193.195.25.30]
  7    24 ms    25 ms    27 ms  195.66.224.156
  8    25 ms    25 ms    26 ms  10ge.xe-1-0-0.ldn-eqx-cor-1.peer1.net [216.187.1
12.182]
  9    30 ms    29 ms    28 ms  216.187.115.226
10    31 ms    33 ms    32 ms  216.187.112.162
11    28 ms    29 ms    28 ms  ravenclaw.securesitex5.com [83.222.240.235]
Trace complete.
abillings
Newbie
Posts: 6
Registered: ‎28-08-2013

Re: Unable to access web site www.thestickman.co.uk

i can ping the address with no problem, i was thinking it may be a dns problem at Plusnet.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Unable to access web site www.thestickman.co.uk

I get the same message as OP.
C:\Users\User1>tracert www.thestickman.co.uk
Tracing route to thestickman.co.uk [83.222.240.235]
over a maximum of 30 hops:
  1    3 ms    1 ms    1 ms  voyager.home [192.168.1.1]
  2    17 ms    18 ms    19 ms  lo0-central10.pcl-ag06.plus.net [195.166.128.187]
  3    18 ms    18 ms    17 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.180]
  4    35 ms    18 ms    20 ms  212.core.access.plus.net [212.159.0.212]
  5    20 ms    17 ms    18 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    20 ms    18 ms    18 ms  195.66.224.156
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    22 ms    22 ms    22 ms  ravenclaw.securesitex5.com [83.222.240.235]
Trace complete.
beeceegee
Aspiring Pro
Posts: 534
Thanks: 37
Fixes: 3
Registered: ‎27-11-2012

Re: Unable to access web site www.thestickman.co.uk

Site works for me - Plusnet + Opendns
(same tracert as other PN users)
Wulfy
Grafter
Posts: 59
Registered: ‎01-08-2013

Re: Unable to access web site www.thestickman.co.uk

Hi,
This isnt a plusnet problem more of a dns problem with who ever manages or hosts this site:
http://intodns.com/thestickman.co.uk
This indicates some issues with there nameservers and dns zones being set incorrectly
Best regards,
Chris
bradw
Grafter
Posts: 105
Registered: ‎21-05-2013

Re: Unable to access web site www.thestickman.co.uk

From servers in London and France:
# curl -I http://www.thestickman.co.uk/
HTTP/1.1 200 OK
From home:
# curl -I http://www.thestickman.co.uk/
HTTP/1.1 403 Forbidden
Most likely cause is whomever runs that site doesn't want particular IP ranges to access it - you'd have to talk to them as it's nothing wrong with Plusnet. One thing you could try is getting a new IP (if you have a dynamic IP) as it looks like some are able to connect - just reconnect from your router's web page.
Wulfy
Grafter
Posts: 59
Registered: ‎01-08-2013

Re: Unable to access web site www.thestickman.co.uk

Sorry UDK you would be incorrect and looking to far into it,
Quote
Missing nameservers reported by parent FAIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1). You need to make sure that these nameservers are working.If they are not working ok, you may have problems!
dns2.securesitex.com
ns2.betterwebspace.com

This indicates that two nameservers are listed in the dns zone but arnt set up correctly to serve the correct zone data, this will result in a "round robin" effect where a web page will appear for some but not others as 1 person will query ns1.domain.com and another will query ns2.domain.com each nameserver giving differnt results.
The only way to resolve this is down to the domain owner/domain server admin correcting there zone files on there server. If this was ip filtering you would be getting dead unable to connect messages 403 forbiden means the file or folder is set to non readble i.e 600 or something below what the apache server has access to.
Best regards,
Chris Berry
Server admin for a large hosting company using Cpanel