Unable to access most websites outside the UK e.g. nytimes.com, booking.com
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Unable to access most websites outside the UK e.g. nytimes.com, booking.com
30-11-2015 10:07 PM
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My broadband is connected and working fine accessing the UK sites like BBC, Guardian and also YouTube & Netflix, but most international sites are not working. Nytimes.com, booking.com, speedtest.net and smh.com.au all return connection reset or timeout errors and pings time out.
Quote Pinging nytimes.com [170.149.159.130] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 170.149.159.130:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Quote Pinging guardian.co.uk [77.91.251.10] with 32 bytes of data:
Reply from 77.91.251.10: bytes=32 time=37ms TTL=51
Reply from 77.91.251.10: bytes=32 time=35ms TTL=51
Reply from 77.91.251.10: bytes=32 time=33ms TTL=51
Reply from 77.91.251.10: bytes=32 time=244ms TTL=51
Ping statistics for 77.91.251.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 244ms, Average = 87ms
Quote BT Wholesale Broadband Performance Test results
Download 12.49
Upload 0.84
Ping LatencyL 42:00
Support were unable to help and suggested I raise a fault, which I have done, but I wanted to find out if there were any community suggestions?
I have tried switching from default DNS to Google DNS and OpenDNS in the router settings and then restarting but that also made no difference.
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
30-11-2015 10:31 PM
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Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
01-12-2015 2:10 PM
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dick:quote
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
01-12-2015 2:51 PM
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There were a few issues at one time, involving the 2704N router, where some setting is incorrect on Plusnet's systems, which resulted in some sort of wrong configuration being sent to your router, and created the strange problem with some websites working but not others. And I think only Plusnet staff can fix that.
Edit: Mostly for the benefit of Plusnet staff, here's one of the previous threads: https://community.plus.net/forum/index.php/topic,143362.0.html
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
01-12-2015 3:35 PM
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Quote from: ejs What router are you using? Is it the Plusnet Hub Zero (2704N)?
Thanks! Yes that is the router we have.
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 12:54 PM
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No response to fault I raised on 29th.
Pathetic service from Plusnet.
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 1:07 PM
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Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 1:45 PM
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Wait 10-15 minutes for the connection to re-establish itself and then let me know if you're still having problems.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 3:37 PM
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I can try the tracert soon
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 4:53 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 5:58 PM
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Tracing route to booking.com [5.57.16.220]
over a maximum of 30 hops:
1 96 ms 7 ms 9 ms dsldevice.lan [192.168.1.254]
2 35 ms 30 ms 31 ms lo0.10.Central10.pcl-bng04.plus.net [195.166.130.177]
3 32 ms 36 ms 31 ms irb.10.PCL-CR02.plus.net [84.93.249.82]
4 34 ms 33 ms 33 ms ae1.ptw-cr02.plus.net [195.166.129.2]
5 68 ms 32 ms 34 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 56 ms 34 ms 35 ms 195.66.224.253
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
Tracing route to nytimes.com [170.149.159.130]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 31 ms 31 ms 31 ms lo0.10.Central10.pcl-bng04.plus.net [195.166.130.177]
3 33 ms 35 ms 32 ms irb.10.PCL-CR01.plus.net [84.93.249.81]
4 34 ms 32 ms 31 ms ae1.ptw-cr01.plus.net [195.166.129.0]
5 88 ms 32 ms 32 ms blackhole.prolexic.com [195.66.224.31]
6 32 ms 33 ms 32 ms unknown.prolexic.com [72.52.60.192]
7 36 ms 41 ms 36 ms unknown.prolexic.com [72.52.60.197]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
Tracing route to guardian.co.uk [77.91.251.10]
over a maximum of 30 hops:
1 27 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 31 ms 43 ms 31 ms lo0.10.Central10.pcl-bng04.plus.net [195.166.130.177]
3 34 ms 35 ms 31 ms irb.10.PCL-CR02.plus.net [84.93.249.82]
4 32 ms 32 ms 32 ms 195.99.126.98
5 41 ms 34 ms 32 ms core4-te0-19-0-21.faraday.ukcore.bt.net [109.159.249.167]
6 30 ms 37 ms 32 ms peer2-et-8-3-0.faraday.ukcore.bt.net [62.6.201.197]
7 36 ms 33 ms 30 ms 213.137.183.100
8 * * * Request timed out.
9 * * * Request timed out.
10 72 ms 72 ms 73 ms ELITE.car5.London1.Level3.net [217.163.45.98]
11 113 ms 112 ms 112 ms 77.91.255.133
12 80 ms 78 ms 78 ms 77.91.255.61
13 * * * Request timed out.
14 * * * Request timed out.
15 73 ms 70 ms 74 ms www-origin.guardian.co.uk [77.91.251.10]
Tracing route to gmail.com [74.125.133.19]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 55 ms 30 ms 31 ms lo0.10.Central10.pcl-bng04.plus.net [195.166.130.177]
3 34 ms 34 ms 33 ms irb.10.PCL-CR02.plus.net [84.93.249.82]
4 36 ms 31 ms 43 ms ae2.pcl-cr01.plus.net [195.166.129.6]
5 31 ms 31 ms 33 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 32 ms 32 ms 54 ms 72.14.222.97
7 33 ms 31 ms 37 ms 72.14.235.25
8 31 ms 34 ms 33 ms 209.85.250.124
9 39 ms 40 ms 38 ms 209.85.253.108
10 81 ms 38 ms 40 ms 209.85.249.14
11 * * * Request timed out.
12 44 ms 39 ms 42 ms wo-in-f19.1e100.net [74.125.133.19]
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 6:08 PM
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When did the problem occur?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 6:18 PM
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Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 6:24 PM
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[tt]C:\Windows\system32>tracert booking.com
Tracing route to booking.com [5.57.16.220]
over a maximum of 30 hops:
1 4 ms 3 ms 5 ms MYWAG320N [192.168.1.1]
2 76 ms 98 ms 46 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192]
3 58 ms 86 ms 49 ms link-b-central10.ptn-gw02.plus.net [212.159.2.138]
4 48 ms 46 ms 46 ms xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
5 46 ms 46 ms 47 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 330 ms 418 ms 438 ms 195.66.224.253
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.[/tt]
[tt]C:\Windows\system32>tracert nytimes.com
Tracing route to nytimes.com [170.149.161.130]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms MYWAG320N [192.168.1.1]
2 47 ms 48 ms 47 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192]
3 47 ms 46 ms 48 ms link-b-central10.ptn-gw02.plus.net [212.159.2.138]
4 48 ms 46 ms 48 ms xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
5 47 ms 47 ms 47 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 50 ms 48 ms 48 ms blackhole.prolexic.com [195.66.224.31]
7 48 ms 58 ms 48 ms unknown.prolexic.com [72.52.60.200]
8 52 ms 53 ms 53 ms unknown.prolexic.com [72.52.60.205]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.[/tt]
Re: Unable to access most websites outside the UK e.g. nytimes.com, booking.com
04-12-2015 7:05 PM
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Quote from: aesmith
I just tried from home, traceroutes are exactly the same, nor do these hosts reply to ping (booking.com or www.booking.com, nytimes.com or www.nytimes.com). However both web sites load perfectly. I think it's worth remembering that not all hosts will respond to ping.
Thanks for helping. Those two pages don't load at all for us, tried on multiple devices so it's not an OS/browser issue, and I can stream 1080p video from YouTube so the connection speed is okay (we have been getting a lot of drop outs though).
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