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Unable to access http://self-service.canon-europe.com

madjbright
Grafter
Posts: 184
Registered: 09-06-2007

Unable to access http://self-service.canon-europe.com

A Pipex customer complained on thinkbroadband about being unable to access the above Canon site from their connection and when I tried from my PlusNet conneciton I have a similar problem. Here is a tracrt:
Tracing route to self-service.canon-europe.com [69.41.55.236]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 13 ms 15 ms 13 ms lo0.plusnet.thn-ag1.plus.net [195.166.128.101]
3 12 ms 13 ms 13 ms vl703.thn-gw2.plus.net [84.92.4.242]
4 12 ms 12 ms 12 ms 10ge-6-0-0.lon11.ip.tiscali.net [213.200.78.69]
5 * * * Request timed out.
Can anyone else get to the site? This does not look like a PlusNet problem but can someone confirm that.
9 REPLIES
Not applicable

Re: Unable to access http://self-service.canon-europe.com

Working fine here. (PN Business Premier)
EDIT to add: Gateway = pte-ag1
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Unable to access http://self-service.canon-europe.com

is your link correct thisworks
[Moderator's note by Barry Zubel: URL tag fixed]
madjbright
Grafter
Posts: 184
Registered: 09-06-2007

Re: Unable to access http://self-service.canon-europe.com

That url will not work for me either. I am connected on thn-ag1
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Unable to access http://self-service.canon-europe.com

It does work for me, but it's *really* slow.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: 17-10-2007

Re: Unable to access http://self-service.canon-europe.com

Displays fine for me in IE7 and FF2.
Opera 9.25 cycles between
https://self-service.canon-europe.com/ce/login/ss_logout.cgi?SITE=ce
and
https://self-service.canon-europe.com/ce/login/ss.cgi?LANG=en&SPLASH=0
in the address bar without displaying anything.
Not applicable

Re: Unable to access http://self-service.canon-europe.com

Keep waiting Alanf, it will appear eventually if my experience when I tried it was anything to go by.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Unable to access http://self-service.canon-europe.com

one difference is that the original link was http:// and the one that works is https://
Not applicable

Re: Unable to access http://self-service.canon-europe.com

Yeah, they have a redirect on the http address, since they would prefer people to only buy stuff over a secure connection.

Community Gaffer
Community Gaffer
Posts: 13,431
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Unable to access http://self-service.canon-europe.com

Quote from: James_H
Working fine here. (PN Business Premier)
EDIT to add: Gateway = pte-ag1

Likewise but I'm on residential Premier.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵