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Unable to access Netflix, Zoopla, etc

TTY
Newbie
Posts: 5
Registered: 28-04-2015

Unable to access Netflix, Zoopla, etc

Hi everyone!
I really appreciate your help!
I recently joined Plasnet and am able to get 10M connection on ADSL.
However, I can't access some pages including Netflix.com, zoopla.co.uk, Rightmove, Jazzfm.com, etc. They end up with timed out or never ending waiting response while I don't have any problem to see BBC, Youtube, Google.
BT whole sale test didn't back any error but good result of 10M download and 1M upload.
Please anyone tell me how I can resolve this strange issue.
Many thanks
8 REPLIES
TTY
Newbie
Posts: 5
Registered: 28-04-2015

Re: Unable to access Netflix, Zoopla, etc

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7150291B010914
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:35:55
7 - Data rate: 1171/13251
8 - Maximum data rate: 1176/13412
9 - Noise margin: 5.8/6.1
10 - Line attenuation: 14.2/30.5
12 - Data sent/received: 175.0K/307.3K
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: XXXX
27 - Software variant Version 1.0
28 - Boot loader: 7.273.1

High-speed Broadband
Estimated line speed:
8Mb (This may vary between 5.5Mb and 12.5Mb) - Checked on 2015-04-20 01:42:13
Current line speed:
11.8 Mb
adie:green removed mac address]
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Unable to access Netflix, Zoopla, etc

Have you got a few web sites that do work?
Do other connections on your network (if you have any) work? Have you tried other browsers?
 Tony
 Plusnet Support
TTY
Newbie
Posts: 5
Registered: 28-04-2015

Re: Unable to access Netflix, Zoopla, etc

Quote from: plusnettony
Have you got a few web sites that do work?
Do other connections on your network (if you have any) work? Have you tried other browsers?

Work
Vimeo, Youtube, Goolge, BBC, Amazon, Yahoo, Evernote, Spotify, Apple
NOT
Netflix.com, zoopla.co.uk, Rightmove, Jazzfm.com
These are which I noticed. There must be other...
I tried Chrome, Safari, Firefox but none of them can reach to sites above. Safari on iPhone neither. I also tried other filer and cable but didn't help.
Any advise?
Many thanks
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Unable to access Netflix, Zoopla, etc

Apologies, you had already stated some sites that work. I've not been able to find the problem for you, and so wanted to check what DNS you are using, and if you can get to any of the sites direct via their IP?
 Tony
 Plusnet Support
TTY
Newbie
Posts: 5
Registered: 28-04-2015

Re: Unable to access Netflix, Zoopla, etc

Actually, I've managed to solve this problem. I am using different router/modem and no problem to access sites.
Factory rest for Plusnet modem/router didn't help.
Now I am wondering if I can configure this further than advance option or repair/replace this?
Many thanks
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Unable to access Netflix, Zoopla, etc

If you wish, I'll send a replacement router and returns bag.
 Tony
 Plusnet Support
TTY
Newbie
Posts: 5
Registered: 28-04-2015

Re: Unable to access Netflix, Zoopla, etc

Yes please if it's free of charge.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Unable to access Netflix, Zoopla, etc

Sorry for the delay, I've done that now. It should be with you in the next few days.
 Tony
 Plusnet Support