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Unable to access Brent Council

salvadorfreeman
Newbie
Posts: 2
Registered: 09-08-2016

Unable to access Brent Council

Hello,

I am unable to access the Brent council web site using Plunet. I am able to connect from other (non Plusnet) locations or using my mobile data.

It may not be a very exciting site, but I need to be able to book parking places and so on.

Why should this be so? Why only Plusnet? Surely Brent hasn't been caught up in some kind of filter (porn or spam).

Help please

 

Thanks.

Tags (1)
3 REPLIES
VileReynard
Seasoned Pro
Posts: 10,750
Thanks: 230
Fixes: 9
Registered: 01-09-2007

Re: Unable to access Brent Council

Try obtaining a new Plusnet IP address - your current one might be blacklisted.

Using your router admin signin,

1. Disconnect the internet connection.

2. Wait a couple of seconds

3. Reconnect to the internet.

Alternatively, provided you are getting a good speed from Plusnet,

You could just switch your router off for 30 seconds, then on again.
Don't do this more than once an hour though.

salvadorfreeman
Newbie
Posts: 2
Registered: 09-08-2016

Re: Unable to access Brent Council

Thanks for the reply.

I've changed the IP address using ipconfig/release and ipconfig/renew. But still can't get through to Brent

I've also tried disactivating the Plusnet porn filter (just in case Brent is considered porn!).

Still no change.

Plusnet Help Team
Plusnet Help Team
Posts: 533
Thanks: 54
Fixes: 18
Registered: 02-03-2015

Re: Unable to access Brent Council

Hi salvadorfreeman,

OK what you need to do it to contact webteam@brent.gov.uk and explain your issue with viewing the site. when contacting about website advise them that your IP address is 51.6.86.96 and they should be able to resolve this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team