Unable to VPN Technicolour router
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Unable to VPN Technicolour router
17-04-2012 7:44 PM
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The service simply sits there and fails to connect.....
Any suggestions and help appreciated
I have the supplier Technicolour router
Re: Unable to VPN Technicolour router
17-04-2012 8:04 PM
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1) You have the Plusnet Firewall set to HIGH, it must be LOW or OFF for VPN to work.
Check it here https://portal.plus.net/my.html?action=firewall ( you will need to login )
2) Some versions of the PlusNet supplied routers had the PPTP alg ( often using for VPN's ) disabled.
See here http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
Hope that helps
Edit: just thought, you said you've recently moved to PlusNet , in that case do you have the TG582N router ?
if so look at this thread as this is the likely cause http://community.plus.net/forum/?topic=102798.msg873038
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to VPN Technicolour router
12-08-2012 6:55 PM
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I have tried to run the CMD as suggested by Mr W but I get a response of "failed to delete CONN binding"
Any suggestions?
Re: Unable to VPN Technicolour router
12-08-2012 7:27 PM
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I've just tried the connection unbind application IKE and it executes fine, are you sure you haven't made a typo?.
If not then post the results of a connection bindlist, it should look something like this
Quote {admin}=>:connection bindlist
Application Proto Portrange Flags
IP6TO4 6to4
PPTP tcp 1723
ESP esp
SIP udp 5060 snooping: enabled translate-predict: enabled
CU/SeeMe udp 7648
RAUDIO(PNA) tcp 7070
RTSP tcp 554
ILS tcp 389
ILS tcp 1002
H323 tcp 1720
IRC tcp 6660-6669
FTP tcp 21
JABBER tcp 5222
JABBER tcp 15222
DHCP udp 67
CONE(UDP) udp 69
CONE(UDP) udp 88
CONE(UDP) udp 3074
CONE(UDP) udp 3478-3479
IKE udp 500
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to VPN Technicolour router
12-08-2012 7:55 PM
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Quote {admin}=>connection unbind application IKE
Failed to delete CONN binding.
{admin}=>
Here is my connection applist and my connection bindlist
Quote Username : admin
Password : ***********
------------------------------------------------------------------------
______ Technicolor TG582n
___/_____/\
/ /\\ 8.4.4.J.BW
_____/__ / \\
_/ /\_____/___ \ Copyright (c) 1999-2011, Technicolor
// / \ /\ \
_______//_______/ \ / _\/______
/ / \ \ / / / /\
__/ / \ \ / / / / _\__
/ / / \_______\/ / / / / /\
/_/______/___________________/ /________/ /___/ \
\ \ \ ___________ \ \ \ \ \ /
\_\ \ / /\ \ \ \ \___\/
\ \/ / \ \ \ \ /
\_____/ / \ \ \________\/
/__________/ \ \ /
\ _____ \ /_____\/
\ / /\ \ /___\/
/____/ \ \ /
\ \ /___\/
\____\/
------------------------------------------------------------------------
{admin}=>connection applist
Application Proto DefaultPort Trace Timeout Child Qos ALG specif
ic config
IP6TO4 6to4 0 disabled ------ ------
PPTP tcp 1723 disabled 5' 0" ------
ESP esp 0 ------ 15' 0" ------
IKE udp 500 disabled 15' 0" ------ FLOATING
SIP udp 5060 disabled 10' 0" VoIP-RTP trace leve
l: none
JABBER tcp 5222 disabled 2' 0" ------
CU/SeeMe udp 7648 disabled ------ ------
RAUDIO(PNA) tcp 7070 disabled ------ ------
RTSP tcp 554 disabled 2' 0" Video
ILS tcp 389 ------ 5' 0" ------
H245 tcp 0 ------ 5' 0" ------
H323 tcp 1720 disabled ------ ------
IRC tcp 6667 disabled 5' 0" ------
DHCP udp 67 disabled 1' 0" ------
GAME(UDP) udp 0 disabled 1' 0" ------
CONE(UDP) udp 3478 disabled 5' 0" ------
LOOSE(UDP) udp 0 disabled 5' 0" ------
SNMP_TRAP udp 162 enabled ------ ------
FTP tcp 21 disabled ------ None
{admin}=>connection bindlist
Application Proto Portrange Flags
IP6TO4 6to4
ESP esp
SIP udp 5060 snooping: enabled translate-predict: enabled
CU/SeeMe udp 7648
RAUDIO(PNA) tcp 7070
RTSP tcp 554
ILS tcp 389
ILS tcp 1002
H323 tcp 1720
IRC tcp 6660-6669
FTP tcp 21
JABBER tcp 5222
JABBER tcp 15222
DHCP udp 67
CONE(UDP) udp 69
CONE(UDP) udp 88
CONE(UDP) udp 3074
CONE(UDP) udp 3478-3479
{admin}=>
Re: Unable to VPN Technicolour router
12-08-2012 8:05 PM
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From that point of view you shouldn't be having any problems with VPN.
Have you rebooted the router since trying the unbind ?
What is your PlusNet firewall set to, it needs to be OFF or LOW ?
Edit:It might just be worth trying putting the PPTP binding back if you're using a PPTP VPN
connection bind application PPTP port 1723
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Re: Unable to VPN Technicolour router
12-08-2012 8:20 PM
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The firewall is set to LOW.
Re: Unable to VPN Technicolour router
12-08-2012 8:26 PM
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Thanks Mr W.
Its working...
I have been with Plusnet since Easter and they have been giving me the run around all this time.
Re: Unable to VPN Technicolour router
12-08-2012 8:32 PM
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Anyway happy to hear its working
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