Unable to Access Specific Website
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- Re: Unable to Access Specific Website
29-12-2020 10:29 AM
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Hi,
I use the following website to log into my work
office.virginmoney.com
I switched to Plusnet a few months ago and was able to access this website without issue. However in the last 2 weeks or so I've only been able to do so extremely intermittently. Most of the time I receive a 'This site can't be reached / took too long to respond' message.
However when this occurs I'm always able to access the site via my mobile data without error. It's only when going through my Plusnet broadband that this happens. I've talked to tech support and have been through the usual steps
powercycle router
reset router
diffrent brower
clear cache etc
I've also set my DNS to 8.8.8.8, however none of these have made a difference.
Any help appreciated!
Fixed! Go to the fix.
Re: Unable to Access Specific Website
30-12-2020 6:31 PM
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Welcome to the forums, @Obs1 . Strangely enough, I can't access any Virgin Money sites at all. First question, before we go on a wild goose chase, which OS are you using?
Re: Unable to Access Specific Website
30-12-2020 7:52 PM
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are you both using https://office.virginmoney.com or https://uk.virginmoney.com ?
Using a telnet command I connect on port 443 (https) but not 8443 (http)
telnet office.virginmoney.com 8443
Connecting To office.virginmoney.com...Could not open connection to the host, on port 8443: Connect failed
telnet uk.virginmoney.com 8443
Connecting To uk.virginmoney.com...Could not open connection to the host, on port 8443: Connect failed
using telnet to both url on 443 makes a connection.
Hope this helps?
Dan..
Re: Unable to Access Specific Website
30-12-2020 8:11 PM
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@Dan_the_Van I am trying to connect over the https link, but it either just tries for ever, or claims to be unable to verify the security cert - see my post HERE for more detail.
Re: Unable to Access Specific Website
30-12-2020 8:49 PM
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@Dan_the_Van wrote:
are you both using https://office.virginmoney.com or https://uk.virginmoney.com ?
I can access both sites on the 143.159.**.* ip address range. Don't know if it is an ip address thing?
Re: Unable to Access Specific Website
30-12-2020 8:55 PM - edited 30-12-2020 9:00 PM
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@Marksfish Don't think so, I have had the same IP for 116 days, possibly longer, and have been able to access my account previously.
EDIT: And I have no problem on the iPad and Linux machine.
Re: Unable to Access Specific Website
30-12-2020 10:48 PM
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@Dan_the_Van wrote:
are you both using https://office.virginmoney.com or https://uk.virginmoney.com ?
That's weird. I tried office.virginmoney.com and couldn't connect either. But ping to same site was OK.
Then tried https://uk.virginmoney.com as shown, connected OK. Then tried https://office.virginmoney.com as shown: connected to login page OK!
No idea what that all adds up to. Apart from keep trying?
Re: Unable to Access Specific Website
31-12-2020 8:10 AM
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@pvmb Still can't get to Virgin Money on the W7 rig, but as said previously, iPad and Linux have no problem.
31-12-2020 11:23 AM
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Hi All,
Thanks for the help, so far. @jab1 I'm using W10
Update on problem
Originally I was able to ping the site, however tracert started jumping to unknown hosts after a couple of steps and reached the maximum 30 hops before timing out.
Following on from this I did:
DNS flush
netsh winsock reset
Switched to a static IP
Now I was able to both ping and tracert to the site, but still unable to open in a browser. Following some more changes
Changed MTU values to 1450
disabled DHCP
At which point the problem seemed to resolve and I can now access the site without error. Went through all these steps in one night so it's possible an earlier step resolved the issue and I didn't notice till after a router power cycle.
Thanks for everyone's help.
Re: Unable to Access Specific Website
31-12-2020 11:32 AM
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Glad you've solved it. @Obs1 .☝️ Pity you can't pinpoint the error, but never mind.
My problem appears to be specific to this one machine, but I don't know what it is - yet, but that is the subject of another thread.
Re: Unable to Access Specific Website
02-01-2021 9:37 AM
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Are you using PlusNET safe guarding?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unable to Access Specific Website
02-01-2021 10:50 AM
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Missed the 'disable DCHP' bit - as you say @Townman , NOT a good idea.
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