Unable to Access Plusnet Site
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Unable to Access Plusnet Site
Unable to Access Plusnet Site
13-10-2018 1:40 PM - edited 13-10-2018 1:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hoping to get a bit of a diagnosis. After receiving an email from Plusnet advising her her bill is ready, a friend is having difficulties accessing the Plusnet website, either via the link in the email or directly via plus.net. All she sees is 'Diagnose Connection Problems'.
All other websites are displaying correctly, so it appears to be an issue specifically with Plusnet's site.
She's using IE on Windows 7, so I dunno if that might be an issue.
Cheers,
Re: Unable to Access Plusnet Site
14-10-2018 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @rain242,
I'm sincerely sorry to hear your friend is having issues getting onto our website to view her bills. It may be worth trying to log in via a different browser such a chrome or firefox. Let us know how she gets on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Unable to Access Plusnet Site