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[URGENT] No Phone or Broadband!! - Please Help

Posts: 2
Registered: ‎10-08-2020

[URGENT] No Phone or Broadband!! - Please Help



I recently joined PlusNet and was informed yesterday that both my phone line and broadband had been activated.  However when I plug a phone into the socket the line is dead (no dial tone) and obviously my Broadband doesn't work.  The flat downstairs had PlusNet and they had a BT engineer come and sort their phone line out but I was informed that that wasn't necessary for me.  

I can't get phone support as they say they are too busy!!!!

Can somebody please DM me to get this fixed ASAP as I need to work from home and having no internet means I cant.  I'm currently using 4G on my mobile which I'll be charging back to PlusNet.