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UK Online Email Delays...

Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

UK Online Email Delays...

Morning all,
Just seen that UK Online are suffering from delays in the receipt of email to their customers (See it's not just us!). It seems that this has been happening for over a week according to the thread here.
Despite this their service status pages are green  Angry
Reason I'm letting people know is due to the fact that some customers have contacted us saying that email to UK Online accounts is not getting through. The headers once received by the UK Online customer also look like the delay was on our servers, when the problem actually lies with UK Online.
We do have an intermittent issue with outbound mail delays as per the thread here however the UK Online issue is worth bearing in mind as some of their customers have seen delays of over 48 hours!!

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

5 REPLIES
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: UK Online Email Delays...

I wonder if this also means that Sky are experiencing the same problems (do they even offer email?).
Since it's the same company and they may share infrastructure.
Laughable that there is not even an acknowledgement on their Service Status page and it appears to have been going on for some time.
... and UK Online wanted to pitch themselves as a Business-class ISP!
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: UK Online Email Delays...

I wonder if this is one reason why Sky have just oursourced their email service to Google :-
http://www.thinkbroadband.com/news/3180-sky-launches-google-tools-service.html
An interesting move by Sky, they're certainly putting a price on email.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: UK Online Email Delays...

Hi Liam
Can you help with a new link? 
The old link gives the message:
Page Not Found
The page you were looking for was not found. Please double check the address you entered. Alternatively, select an option from the menu to continue.
I am dyslexic and it would take me all day to find it!  Wink
I have a SKY modem as well as NTL.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: UK Online Email Delays...

Thank you PJ for the help.  SKY is Moving my SKY Account to Sky Email and Tools powered by Google.
Quote from SKY
Quote
We're upgrading everyone in stages to make sure we do it securely.  Your upgrade hasn't happened quite yet but you can still carry on using your original email service and getting your emails by logging onto SKY Broadband.  Rest assured we'll switch you soon and we'll let you know the minute it's done.

My point with the Quote from SKY is that SKY is not jumping in head first.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: UK Online Email Delays...

Good Question.   Roll eyes
I have an Account with SKY watt is a waste of time, but I am stuck with them for 1 year.    Sad
PlusNet Since 6 Febuary 2001.  Smiley
NTL Cable Modem since 2004.   Smiley
The oldest Account that I have is with Force9 been with them since 3 July 1998.   Cheesy
Woops I for got:
20m Free Web Space - Account Closed
123-reg - On Going
Bravenet - On Hold
Care4Free - Account Closed
Demon - Account Closed
Free Net Name - Account Closed
Free Surf - Account Closed
ABC Servers  - Account Closed
Yahoo! - On Hold