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Two months no internet, miniscule compensation and now pathetic speeds !!!

Povvercrazy
Hooked
Posts: 9
Registered: ‎11-09-2024

Re: Two months no internet, miniscule compensation and now pathetic speeds !!!

4 weeks ago

Just a quick update, broadband issue now fixed, Openreach fixed whatever was broken and speeds are a lot better, 

Thank you for everyone's help.

 

My next issue is where is the compensation for having zero broadband for 8 weeks over the summer?

Like I previously stated I have only received  less than £30 added to my account!

Do I need to go through the Ombudsman ?

I was told this would be sorted automatically, 30 days after fault was fixed (fixed very end of September) its now mid November

Do I need to contact someone at PlusNet if so who?

Any advise please?

brian

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Townman
Superuser
Superuser
Posts: 24,043
Thanks: 10,215
Fixes: 176
Registered: ‎22-08-2007

Re: Two months no internet, miniscule compensation and now pathetic speeds !!!

4 weeks ago

Phone Plusnet support.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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