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Turn off Interleaving

zen135
Dabbler
Posts: 12
Registered: 11-11-2014

Turn off Interleaving

Hello,
Please turn off interleaving on my line as my router is showing zero FEC errors and the connection is pretty stable.
Thanks!
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Turn off Interleaving

The line does look pretty stable. I'm just going to run a quick line test and then I'll reply to your ticket about the interleaving.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
zen135
Dabbler
Posts: 12
Registered: 11-11-2014

Re: Turn off Interleaving

Thanks Chris.
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Turn off Interleaving

No problem. The order has been placed and interleaving should be removed from your line tomorrow. Please let us know if you have any problems after this and we can take a look to see what's going on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
zen135
Dabbler
Posts: 12
Registered: 11-11-2014

Re: Turn off Interleaving

Could you please confirm that interleaving has been turned off now on my line?
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Turn off Interleaving

Yep, interleaving is now off for your line. The order completed on Friday but on Saturday your line seemed to drop quite a few times:
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
zen135
Dabbler
Posts: 12
Registered: 11-11-2014

Re: Turn off Interleaving

Yes, I noticed that too. I got a service notice saying my service would transfer to the 21C Network on 22 Nov. Maybe the line drops were related to this event. The line is pretty stable now though.
Thanks for your quick help Chris, much appreciated.
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Turn off Interleaving

That service notice can safely be ignored, that's just an acknowledgement of the order I placed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff