cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to add Max premium. *Now added results + new question*

paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Trying to add Max premium. *Now added results + new question*

Well after discussing it with a couple of members on here I decided to order the max premium service , I clicked all the links and ordered it , but it appears for some reason this service is only added through the dreaded "ticket" system.
It said at the time that the average response time was 6 hrs , so far its been 17 hours and counting.
It stated when ordered it only takes a day iirc before the service goes live , but I am guessing thats once someone has actually read the ticket and started the process , so who only knows when that will be.
If any staff read this and would be kind enough to look into it for me , the ticket number is - 33342891
I will update this thread with results of the new service once we have it.
Cheers
Paul.
17 REPLIES
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Trying to add Max premium service.

are you on 21cn adsl2+ ?
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Trying to add Max premium service.

scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Trying to add Max premium service.

what can i say apart from i like using my new keybroad instead of clicking links on my mouse to find this info  Smiley
are the max prem tickets still put in the trial pool?
Community Gaffer
Community Gaffer
Posts: 17,659
Thanks: 650
Fixes: 162
Registered: 05-04-2007

Re: Trying to add Max premium service.

Hi Paul,
That pool isn't worked by the CSC, it's picked up differently to normal tickets. When you visit trials.plus.net it should say this:
Quote
Welcome to the Plusnet Trials opt in/out page
Here you can choose whether you would like to opt in or out of some of our service trials. Please follow the links below to raise an appropriate ticket with us.
Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,659
Thanks: 650
Fixes: 162
Registered: 05-04-2007

Re: Trying to add Max premium service.

Having said that, I'll go place the order now Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Trying to add Max premium service.

Arhh , my apologies , I must have missed that bit when I was ordering it.
I just looked again and can now see it at the start.
Cheers
Paul.

Edit: Thanks Chris , top man  Cool
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Trying to add Max premium service.

Ok service is now working.
Download speed appears the same , upload speed has gone from 370 to just over 700 so pretty happy with that  Smiley

I am starting to wander if a bit more speed can be squeezed from my download , check out the router stats below and then check out the bt speed tester results.

Link Information
Uptime: 0 days, 1:02:13
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.5 / 18.0
SN Margin (Up/Down) [dB]: 15.0 / 14.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
---------------------------------------------------------------------------------------------------------------------------
 
Download speedachieved during the test was - 6222 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Any thoughts appreciated , also how do I find out what plusnet have set my download speed at their end?

Cheers

Paul.
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Trying to add Max premium. *Now added results + new question*

That speed test result doesn't look unreasonable. Are you connect wired or wireless to the router (wireless can often be a bit slower). Tweaking your MTU and RWIN may help (depending on your Windows version).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Trying to add Max premium. *Now added results + new question*

Morning Jelv,
Wired , always wired.
Got vista on 1 pc , 7 on the other and xp on my laptop.
I will take a look at the link.
Cheers
Paul.
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Trying to add Max premium. *Now added results + new question*

I have similar stats to you:
ADSL Link  Downstream  Upstream
Connection Speed 8128 kbps 832 kbps
Line Attenuation 20 db 6.5 db
Noise Margin 10 db 15 db
What speed do you get from other speed testers?

(Click the image to run your own test)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Trying to add Max premium. *Now added results + new question*

Just did that test and results are -
6565 kbps (821kB/s) 630 kbps (78.8kB/s)

paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Trying to add Max premium. *Now added results + new question*

I think I am just being a bit of a geek trying to get every last drop out of my connection lol.
I am happy with it really  Smiley

Another test result -
6603 kbps (825kB/s) 721 kbps (90.1kB/s)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Trying to add Max premium. *Now added results + new question*

That certainly is looking a lot healthier - very glad to hear it Smiley
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Trying to add Max premium. *Now added results + new question*

Thanks Matt , I don't think you can get much better figures than those on adsl1 so all in all I am very happy  Smiley