Trying to add Max premium. *Now added results + new question*
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Trying to add Max premium. *Now added results + new question*
14-05-2010 9:29 AM
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It said at the time that the average response time was 6 hrs , so far its been 17 hours and counting.
It stated when ordered it only takes a day iirc before the service goes live , but I am guessing thats once someone has actually read the ticket and started the process , so who only knows when that will be.
If any staff read this and would be kind enough to look into it for me , the ticket number is - 33342891
I will update this thread with results of the new service once we have it.
Cheers
Paul.
Re: Trying to add Max premium service.
14-05-2010 10:26 AM
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Re: Trying to add Max premium service.
14-05-2010 10:30 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Trying to add Max premium service.
14-05-2010 10:33 AM
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are the max prem tickets still put in the trial pool?
Re: Trying to add Max premium service.
14-05-2010 10:33 AM
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That pool isn't worked by the CSC, it's picked up differently to normal tickets. When you visit trials.plus.net it should say this:
Quote Welcome to the Plusnet Trials opt in/out page
Here you can choose whether you would like to opt in or out of some of our service trials. Please follow the links below to raise an appropriate ticket with us.
Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.
Re: Trying to add Max premium service.
14-05-2010 10:37 AM
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Re: Trying to add Max premium service.
14-05-2010 10:39 AM
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I just looked again and can now see it at the start.
Cheers
Paul.
Edit: Thanks Chris , top man
Re: Trying to add Max premium service.
19-05-2010 9:25 AM
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Download speed appears the same , upload speed has gone from 370 to just over 700 so pretty happy with that
I am starting to wander if a bit more speed can be squeezed from my download , check out the router stats below and then check out the bt speed tester results.
Link Information
Uptime: 0 days, 1:02:13
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.5 / 18.0
SN Margin (Up/Down) [dB]: 15.0 / 14.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
---------------------------------------------------------------------------------------------------------------------------
Download speedachieved during the test was - 6222 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Any thoughts appreciated , also how do I find out what plusnet have set my download speed at their end?
Cheers
Paul.
Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 9:32 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 9:36 AM
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Wired , always wired.
Got vista on 1 pc , 7 on the other and xp on my laptop.
I will take a look at the link.
Cheers
Paul.
Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 9:45 AM
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ADSL Link Downstream Upstream
Connection Speed 8128 kbps 832 kbps
Line Attenuation 20 db 6.5 db
Noise Margin 10 db 15 db
What speed do you get from other speed testers?
(Click the image to run your own test)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 10:05 AM
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6565 kbps (821kB/s) 630 kbps (78.8kB/s)
Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 10:11 AM
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I am happy with it really
Another test result -
6603 kbps (825kB/s) 721 kbps (90.1kB/s)
Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 11:41 AM
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Re: Trying to add Max premium. *Now added results + new question*
19-05-2010 3:09 PM
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- Re: Trying to add Max premium. *Now added results ...