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Troubleshooting
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Troubleshooting
21-08-2012 11:29 AM
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A quickie!
Is there a text/offline version of the troubleshooter's questions and work through?
Is there a text/offline version of the troubleshooter's questions and work through?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
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Re: Troubleshooting
21-08-2012 11:42 AM
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We don't I'm afraid. Where as the diagnostics may vary depending on the type of fault we'd always advise where possible trying an alternate router, filter and cables, connecting to the test socket where possible, testing to make sure PSTN (landline phone) is working fine (i.e there's a dial tone and no excessive noise) and to use the BT speed tester site if a speed fault is being reported: http://www.speedtester.bt.com.
If you're ever dealing with a fault covering those bases first would be the most helpful thing to do.
If you're ever dealing with a fault covering those bases first would be the most helpful thing to do.
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Re: Troubleshooting
21-08-2012 5:04 PM
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Hi Adam. Actually it wasn't for me, but your advice confirms what I have told someone with problems is on right lines. Thanks.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
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Re: Troubleshooting
21-08-2012 5:09 PM
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...actually it appears we do have some troubleshooting guides on the portal: http://www.plus.net/support/broadband/bbfaults/?source=keymatch
I've bookmarked that myself
I've bookmarked that myself
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Re: Troubleshooting
21-08-2012 7:01 PM
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Thks :will look see!
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
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