Troubleshooting Psychosis: router LCP down, loss of sync
Quote from: Chris Could you complete the Broadband Fault Checker at http://faults.plus.net and I'll get that picked up for you once complete?
@'myredhotcar' - did you ever get a phone handset so that you could complete the Broadband Fault Checker ?
@ ejs
Indeed, it appears to be running like a dream. My v3 also works at this address so I am fairly sure I can rule out hardware faults at my end. Saying that my v3 is getting on so I don't mind upgrading it too much. I can probably sell it and recoup some of the cost of my DG834GT which should be here tomorrow. The vendor who sold me a v5 as a v4 is refunding me including postage and looking at the sellers other listings I am sure it was a genuine mistake.
@ Purleigh
I have just managed to complete the fault checker
and the line was silent on the 17070 (option 2) BT test. I was expecting a barrage of clicks, pops and disembodied swearwords. I don't know what this means in terms of my line problem but I guess it might make it less simple.
Interestingly, the fault checker told me my line had disconnected at least twice a day for the last 10 days (may have been 7, can't remember exactly). Within a short period of completing the test the router went haywire and totally reset itself. When it reconnected I noticed my ping times dropped drastically from around 45ms to 13.3ms:
Here are the corresponding router logs:
I guess it is a case of waiting to see what happens next.
Indeed, it appears to be running like a dream. My v3 also works at this address so I am fairly sure I can rule out hardware faults at my end. Saying that my v3 is getting on so I don't mind upgrading it too much. I can probably sell it and recoup some of the cost of my DG834GT which should be here tomorrow. The vendor who sold me a v5 as a v4 is refunding me including postage and looking at the sellers other listings I am sure it was a genuine mistake.
@ Purleigh
I have just managed to complete the fault checker
and the line was silent on the 17070 (option 2) BT test. I was expecting a barrage of clicks, pops and disembodied swearwords. I don't know what this means in terms of my line problem but I guess it might make it less simple.Interestingly, the fault checker told me my line had disconnected at least twice a day for the last 10 days (may have been 7, can't remember exactly). Within a short period of completing the test the router went haywire and totally reset itself. When it reconnected I noticed my ping times dropped drastically from around 45ms to 13.3ms:
ben@reticle:~$ ping www.google.com
PING www.google.com (173.194.41.116) 56(84) bytes of data.
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=1 ttl=57 time=13.3 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=2 ttl=57 time=13.6 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=3 ttl=57 time=13.3 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=4 ttl=57 time=13.8 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=5 ttl=57 time=13.1 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=6 ttl=57 time=14.0 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=7 ttl=57 time=13.9 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=8 ttl=57 time=13.6 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=9 ttl=57 time=13.3 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=10 ttl=57 time=14.3 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=11 ttl=57 time=14.4 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=12 ttl=57 time=13.5 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=13 ttl=57 time=13.0 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=14 ttl=57 time=13.1 ms
64 bytes from lhr08s02-in-f20.1e100.net (173.194.41.116): icmp_req=15 ttl=57 time=13.8 ms
Here are the corresponding router logs:
Jan 1 00:00:27 user crit kernel: ADSL G.994 training
Jan 1 00:00:27 user crit kernel: ADSL G.992 started
Jan 1 00:00:27 user crit kernel: ADSL G.992 channel analysis
Jan 1 00:00:30 user crit kernel: ADSL G.992 message exchange
Jan 1 00:00:31 user crit kernel: ADSL link down
Jan 1 00:00:36 user crit kernel: ADSL G.994 training
Jan 1 00:00:43 user crit kernel: ADSL G.992 started
Jan 1 00:00:47 user crit kernel: ADSL G.992 channel analysis
Jan 1 00:00:54 user crit kernel: ADSL G.992 message exchange
Jan 1 00:00:54 user crit kernel: ADSL link up, interleaved, us=443, ds=5391
Jan 1 00:00:59 daemon crit pppd[567]: PPP LCP UP.
Jan 1 00:00:59 daemon crit pppd[567]: PPP LCP UP.
Jan 1 00:01:00 daemon crit pppd[567]: Received valid IP address from server. Connection UP.
Nov 27 16:13:54 user crit kernel: ADSL link down
Nov 27 16:13:56 daemon crit pppd[567]: Clear IP addresses. Connection DOWN.
Nov 27 16:13:56 daemon crit pppd[567]: Clear IP addresses. PPP connection DOWN.
I guess it is a case of waiting to see what happens next.
The DG834GT arrived today. It is a brand new, unused router with the latest firmware (v1.03.23) so should level my playing field. So far so good, except the router time is incorrect. I cannot seem to change it and assume the Netgear time servers are down. If there is something I should be doing to address this problem please let me know! 
I notice there is a DGTeam firmware available but I want to leave it running for a while until I start fiddling too much.
RouterStats is logging as I type so I will have some logs to post later. Talking of which, the 'capture each page' function hasn't worked as yet. I wonder if I am doing something wrong? If anyone has any ideas let me know, but bear in mind I am running the program in WINE if relevant. I have included a shot of the settings tab.
Cheers all
edit I have solved the erroneous time problem by switching NTP servers.
I notice there is a DGTeam firmware available but I want to leave it running for a while until I start fiddling too much.
RouterStats is logging as I type so I will have some logs to post later. Talking of which, the 'capture each page' function hasn't worked as yet. I wonder if I am doing something wrong? If anyone has any ideas let me know, but bear in mind I am running the program in WINE if relevant. I have included a shot of the settings tab.
Cheers all
edit I have solved the erroneous time problem by switching NTP servers.
Hello Jaggies, thanks for the input
I will put in the request at the beginning of the week; loathe to do it right now in case things go haywire again
Things still seem pretty stable.
I will put in the request at the beginning of the week; loathe to do it right now in case things go haywire again
Things still seem pretty stable.
I have a narrow path at the side of my house which goes to my garden, and the garden of the person living below me. The BT cable comes up the wall from the ground and is covered by a grey plastic cover (similar although not identical to this)
On Friday, I noticed the cover was badly scuffed (something dark coloured has been bashed against it) and very very loose, so I spoke to my landlord and explained the problems I have been having. My worry is that if BT send out an engineer I will be billed for the damage. Our wheelie bins went out today; mine are at the front of the property so do not get pulled along the narrow path past this cover. The person who lives below me keeps his wheelie bins around the back and therefore wheels the bins to and fro once a week past the grey BT cover. After hearing the neighbour dragging the bins along the path I went out to check the cover and it is literally hanging off the wall. It has clearly been bashed today.
Could this affect the line or is the cover largely cosmetic? If BT were to be called out to investigate a line fault would I be liable (meaning potential small claims court case)? I did notice that the cover was very poorly fitted. It is held by two screws (both pulled out) which are tiny.
Edit: Also, as suggested by ejs I have configured DSLstats so if any grabs from that are required let me know which and I will upload them
On Friday, I noticed the cover was badly scuffed (something dark coloured has been bashed against it) and very very loose, so I spoke to my landlord and explained the problems I have been having. My worry is that if BT send out an engineer I will be billed for the damage. Our wheelie bins went out today; mine are at the front of the property so do not get pulled along the narrow path past this cover. The person who lives below me keeps his wheelie bins around the back and therefore wheels the bins to and fro once a week past the grey BT cover. After hearing the neighbour dragging the bins along the path I went out to check the cover and it is literally hanging off the wall. It has clearly been bashed today.
Could this affect the line or is the cover largely cosmetic? If BT were to be called out to investigate a line fault would I be liable (meaning potential small claims court case)? I did notice that the cover was very poorly fitted. It is held by two screws (both pulled out) which are tiny.
Edit: Also, as suggested by ejs I have configured DSLstats so if any grabs from that are required let me know which and I will upload them
