Trouble with America
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Trouble with America
Trouble with America
23-08-2013 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yesterdays Traceroute:
Tracing route to uplink0-sc16.apisnetworks.com [64.22.68.1]
over a maximum of 30 hops:
1 3 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 14 ms 18 ms 24 ms lo0-central10.ptw-ag03.plus.net [195.166.128.197]
3 14 ms 13 ms 13 ms link-b-central10.ptw-gw02.plus.net [212.159.2.154]
4 13 ms 12 ms 12 ms 246.core.access.plus.net [212.159.0.246]
5 * * * Request timed out.
6 102 ms 102 ms 102 ms gnax.ge2-13.br01.atl01.pccwbtn.net [63.216.31.130]
7 103 ms 103 ms 102 ms atl-core-a-g3-1.gnax.net [63.247.69.177]
8 103 ms 103 ms 102 ms uplink0-sc16.apisnetworks.com [64.22.68.1]
Trace complete.
Todays Traceroute:
Tracing route to uplink0-sc16.apisnetworks.com [64.22.68.1]
over a maximum of 30 hops:
1 19 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 16 ms 14 ms 15 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192]
3 14 ms 14 ms 15 ms link-b-central10.ptn-gw02.plus.net [212.159.2.138]
4 13 ms 14 ms 13 ms 110.core.access.plus.net [212.159.0.110]
5 * * * Request timed out.
6 194 ms 198 ms 198 ms gnax.ge2-13.br01.atl01.pccwbtn.net [63.216.31.130]
7 123 ms 106 ms 106 ms atl-core-a-g3-1.gnax.net [63.247.69.177]
8 107 ms 106 ms 107 ms uplink0-sc16.apisnetworks.com [64.22.68.1]
Trace complete.
#####################################################################
Can anybody shed some light, as i am stumped.
Regards
Steve
Re: Trouble with America
23-08-2013 1:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trouble with America
23-08-2013 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trouble with America
23-08-2013 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trouble with America
23-08-2013 2:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried a traceroute when it is working and compared to when it isn't
The jump in latency is only that the server takes a long time to respond although I don't understand the intermediate timeout as setting the timeout to 10,000ms doesn't help - I assume it just isn't responding
Re: Trouble with America
23-08-2013 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anybody know how to repeat a tracert, just looked at the switches and there doesn't seem to be one for repeating. Or should i try a ping for a while.
Re: Trouble with America
23-08-2013 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks.
Re: Trouble with America
23-08-2013 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Trouble with America
23-08-2013 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is the tracert to the site - looks bad
C:\Users\Jim>tracert www.purrsinourhearts.co.uk
Tracing route to www.purrsinourhearts.co.uk [64.22.68.2]
over a maximum of 30 hops:
1 24 ms 99 ms 99 ms 192.168.1.254
2 114 ms 37 ms 35 ms lo0-central10.pcl-ag06.plus.net [195.166.128.187]
3 35 ms 33 ms 33 ms link-a-central10.pcl-gw01.plus.net [212.159.2.180]
4 32 ms 33 ms 40 ms 212.core.access.plus.net [212.159.0.212]
5 33 ms 34 ms 32 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 106 ms 111 ms * te7-5.br03.ldn01.pccwbtn.net [195.66.224.167]
7 * 200 ms * gnax.ge2-13.br01.atl01.pccwbtn.net [63.216.31.130]
8 * 200 ms * atl-core-a-g3-1.gnax.net [63.247.69.177]
9 * * 202 ms l3-atl-18.gnax.net [209.51.131.74]
10 196 ms * * image.apisnetworks.com [64.22.68.2]
11 * * * Request timed out.
12 * * 203 ms image.apisnetworks.com [64.22.68.2]
Re: Trouble with America
23-08-2013 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DISCLAIMER i am not implying or have any knowledge that either NSA & GCHQ have anything to do with the before said virus. JUST in case they are watching me.
Re: Trouble with America
23-08-2013 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
because we are not getting these hops.
ae1.ptw-cr01.plus.net [195.166.129.0]
te7-5.br03.ldn01.pccwbtn.net [195.66.224.167]
Re: Trouble with America
23-08-2013 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote jeremy@HECTOR:~$ traceroute www.purrsinourhearts.co.uk
traceroute to www.purrsinourhearts.co.uk (64.22.68.2), 30 hops max, 60 byte packets
1 ROUTER (192.168.1.1) 1.896 ms 1.856 ms 1.828 ms
2 lo0-central10.ptn-ag03.plus.net (195.166.128.192) 37.461 ms 37.466 ms 37.972 ms
3 link-b-central10.ptn-gw02.plus.net (212.159.2.138) 37.948 ms 38.537 ms 38.513 ms
4 110.core.access.plus.net (212.159.0.110) 39.397 ms 39.373 ms 39.349 ms
5 te13-4.br02.ldn01.pccwbtn.net (195.66.236.167) 39.928 ms 39.891 ms 40.480 ms
6 gnax.ge2-13.br01.atl01.pccwbtn.net (63.216.31.130) 145.464 ms 143.806 ms 144.563 ms
7 atl-core-a-g3-1.gnax.net (63.247.69.177) 144.544 ms 105.368 ms 107.844 ms
8 l3-atl-18.gnax.net (209.51.131.74) 105.550 ms 107.831 ms 110.029 ms
9 image.apisnetworks.com (64.22.68.2) 110.831 ms 113.328 ms 115.555 ms
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Trouble with America
23-08-2013 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Actually a sustained traceroute is showing packet loss on the nlayer route, which connects to the data center network. Escalated a ticket with the NOC, and let's see where this goes.
Re: Trouble with America
23-08-2013 3:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Got a response back from the DC. It appears this is expected:
I have performed a long-run test across the link you have indicated and confirmed 0% packet loss across 100,000 packets.
The traceroute you have provided indicates that there is no packet loss on the hops beyond this hop. This indicates that traffic is passing through the hop without interruption, and only direct responses for the hop were stopped. This behavior is typically due to security configuration on the router hop in question that limits the rate of TTL expiry messages for CPU protection, preventing some direct responses to tests like traceroute packets while not interfering with normal traffic.
At this point, I'd check your home network by bypassing the router or trying another device to see if that resolves the issue.
me again:
The routers the bog standard fcc bog standard connection and why would it be our end when we can visit lots of other sites , without problems.
Re: Trouble with America
24-08-2013 1:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would guess one of those machines at that location is misbehaving. If you can always view www.purrsinourhearts.co.uk you can always reach the previous machine, since you are going through it to reach your own site.
I think the problem is at your host's site, not en-route.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page