Trouble installing new router
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Trouble installing new router
26-07-2014 9:42 AM
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I've been attempting to install a new router to use for our home broadband connection but I'm having a few problems with the settings to get the thing connected to the internet.
When selecting the internet connection type, the options are:
Static IP
Dynamic IP (DHCP)
PPPoE
PPTP
L2TP
The only information I could find about setting up one's own modem told me I had to use PPPoA as my connection type. Is this correct? And does this mean that my router is incompatible? And if so, is there any way around this?
I'd be most grateful for any help
Re: Trouble installing new router
26-07-2014 9:45 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Trouble installing new router
26-07-2014 9:57 AM
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Re: Trouble installing new router
26-07-2014 10:05 AM
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I've connected it through the Technicolor TG582n modem (because no, I don't think it has a built in modem.) I can connect to the Samsung no problem, and the little light actually comes on saying there is internet activity, but alas it's not the case.
Re: Trouble installing new router
26-07-2014 10:34 AM
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Quote from: Matthew Based on those options I suspect its a cable router rather than a ADSL router
Does this mean the router definitely won't be able to connect to the internet?
Re: Trouble installing new router
26-07-2014 10:45 AM
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You'll have to put the tg582n into bridged mode first
If you follow the link below you might be able to get it working
http://npr.me.uk/nbridge.html?
Unfortunately its not something we can really assist with but I'm sure other members can help if you need it
Re: Trouble installing new router
26-07-2014 10:56 AM
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Using a TP-Link Archer VR600 modem-router.
Re: Trouble installing new router
26-07-2014 11:33 AM
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I've put the Technicolor into Bridge mode.
Am I correct in thinking that now I have to wait for Plusnet to assign my router a WAN IP address? I have the new router connecting using PPPoE.
Re: Trouble installing new router
26-07-2014 11:56 AM
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Re: Trouble installing new router
26-07-2014 12:03 PM
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To clarify, I have the internet cable provided by Plusnet (plugged into the wall) connected to the Technicolor's 'DSL' port, then a cable connected from LAN 1 on the Technicolor to the 'Internet' port on my Samsung router.
Re: Trouble installing new router
26-07-2014 12:50 PM
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http://community.plus.net/forum/index.php/topic,105753.48.html
When you set up the PPPoE settings on the Samsung, did you enter your full plusnet username including the suffix ?
eg. plusnetusername@plusdsl.net for most plusnet users.
If you follow PeeGee's earlier suggestion, I think the Samsung has default IP of 192.168.0.1 so you should not need to worry about changing the subnet because the TG582n has IP of 192.168.1.254 so is already on a different subnet to the Samsung.
Re: Trouble installing new router
26-07-2014 1:10 PM
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My settings on the Samsung were correct though. Leading me to further suspect the bridge mode issue.
Re: Trouble installing new router
26-07-2014 1:39 PM
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I suspect the TG582n was not properly put into bridge mode initially and so the Samsung router just couldn't connect to the internet (it COULD connect to the TG582n just couldn't find a gateway!)
For future reference, I reset the TG582n to factory settings, and followed the advice here: http://support.zen.co.uk/kb/Knowledgebase/Broadband-Uploading-templates-to-a-Technicolor-TG582n-rout... - worked a treat
Thanks for all your suggestions!
EDIT: Just as a side note, I also had to change the file transfer setting on FileZilla from Auto to Binary to enable me to transfer the template to the TG582n
Re: Trouble installing new router
26-07-2014 1:45 PM
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Re: Trouble installing new router
26-07-2014 5:28 PM
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That's interesting!. I had a play with templates on the PN TG582n a while ago and I couldn't get it to recognise my uploaded ones. Maybe I'll try again in binary mode...
Quote Just as a side note, I also had to change the file transfer setting on FileZilla from Auto to Binary to enable me to transfer the template to the TG582n
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