Transparency, please, with estimated FTTC speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Transparency, please, with estimated FTTC spee...
Transparency, please, with estimated FTTC speed
07-11-2012 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However, curiosity got the better of me and just a short while later, speed testing showed we were down to 20Mb down and 1Mb up. Within a week of installation, we were down to around 11Mb down and 0.7Mb up. To be fair though, PN has now arranged for a site visit by BTOR.
Setting aside the pending visit by BTOR, PN have sort of confirmed that the maximum speed we will ever get is around 20Mb down and 1.0Mb up.
In this respect, the nearest green cabinet is 350m from our house. According to this website (http://www.thinkbroadband.com/guide/fibre-broadband.html) we should be getting a download speed in the region of 40Mb, let alone 30Mb. Not only that but when PN have posted line test results (on my ticket) there's always a statement that reads along the lines of...
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers HAVE received downstream line speed of 33.8Mb ps and upstream line speed of 5.9Mb ps.
So, my question is, where is it all going wrong and why isn't it made more clear in the sales blurb?
Re: Transparency, please, with estimated FTTC speed
07-11-2012 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regarding your question it's not clear whether you mean what went wrong with your line that led to the slow speeds, or whether you mean regarding the speed estimates - or possibly if you mean why the speed estimates don't tally up with the calculations you made following the visit to thinkbroadband?
The former is down to a line fault I'm afraid hence why the engineer is attending. As for the estimates themselves, these are calculated by BT I assume based on individual line length and also what speeds have been achieved in the same area (though of course each line is different and may lead to different speeds). For the latter, it depends on what route the wiring takes - FTTC runs on standard twisted copper pair from the green box to your premises, and while the green box may be a set distance as the crow flies it unfortunately doesn't necessarily follow that the copper runs the same way, hence the differences in speed.
Hope that helps explain a bit.
Re: Transparency, please, with estimated FTTC speed
07-11-2012 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are around 350m from the cabinet 'as the cable flies' your speed should probably be better.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Transparency, please, with estimated FTTC speed
07-11-2012 6:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Matt
Regarding your question it's not clear whether you mean what went wrong with your line that led to the slow speeds, or whether you mean regarding the speed estimates - or possibly if you mean why the speed estimates don't tally up with the calculations you made following the visit to thinkbroadband?
The former is down to a line fault I'm afraid hence why the engineer is attending. As for the estimates themselves, these are calculated by BT I assume based on individual line length and also what speeds have been achieved in the same area (though of course each line is different and may lead to different speeds). For the latter, it depends on what route the wiring takes - FTTC runs on standard twisted copper pair from the green box to your premises, and while the green box may be a set distance as the crow flies it unfortunately doesn't necessarily follow that the copper runs the same way, hence the differences in speed.
Hi Matt
I'm talking about why the speed estimate is so far out, when it comes to actual installation. PN gives everyone a speed estimate, +/- 1Mb, not +/- 10Mb or +/- 20Mb. Then, when you query why the actual speed is way less than the estimated speed, PN's fall back position is that provided you are getting something, then PN have at least fulfilled their obligation.
I don't know how many customers PN has but out of your entire customer base, how many households actually get their estimated speed? And for customers like us, who are only getting around 67% of the estimated speed, why is PN's estimating so far out? Afterall, delivering broadband is your core business, so presumably you must have this information to hand?
Regarding the green cabinet, the 350m is the actual distance to our house; I've walked it along the line of the chambers. For sure it could be out, I can't possibly say. What I have done though, is I've sent PN a scale drawing on which I've plotted the green cabinet, our house and the route I've assumed our line takes. Presumably PN can now tell me if I've gone to the wrong cabinet?
The main reason why I've taken to the forum with this 'debate' is that I don't like being fobbed off. I'm not an IT consultant but I like to be given sensible answers. And, if PN doesn't know what the actual speed is likely to be, until the line is in place, then just say so. Please.
Regards
Peter
Re: Transparency, please, with estimated FTTC speed
07-11-2012 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: pieplanter Regarding the green cabinet, the 350m is the actual distance to our house; I've walked it along the line of the chambers.
Exactly the same method as I 'measured' my distance (though my cabinet is some 50m+ NEARER the house than the old cabinet so I had to allow for the distance to the old cabinet and back to the new one), total around 450m.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Transparency, please, with estimated FTTC speed
07-11-2012 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: pieplanter
Regarding the green cabinet, the 350m is the actual distance to our house; I've walked it along the line of the chambers. For sure it could be out, I can't possibly say. What I have done though, is I've sent PN a scale drawing on which I've plotted the green cabinet, our house and the route I've assumed our line takes. Presumably PN can now tell me if I've gone to the wrong cabinet?
Oops, poor form responding to my own post, I know, but the light has just come on; I can ask BTOR where my cabinet is, when they turn up on Friday
I would still like to know, though, if PN has access to this information?
Re: Transparency, please, with estimated FTTC speed
08-11-2012 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's also possible that that may be able to indicate line length - worth asking the question and making a note of the results he/she gets...
Re: Transparency, please, with estimated FTTC speed
08-11-2012 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: knowdice The engineer should have a piece of test equipment that will check the sync speed etc. between your house and the cabinet.
Had my install a couple of weeks ago, the "engineer" used a Tablet connected to my TG582n router to test the speed received.
Re: Transparency, please, with estimated FTTC speed
08-11-2012 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transparency, please, with estimated FTTC speed
08-11-2012 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Transparency, please, with estimated FTTC speed
08-11-2012 6:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BTOR arrived at 2.30pm and have just gone leaving us with...erm 12Mb down and 1.0Mb up! He said he ran out of time (can't work in the dark) and that someone will call again tomorrow.
- the chap agreed the speed was woefully low, and that it had to be improved
- he said he was getting 20Mb in the box about 20m away from our house
- I now know that we're not connected to the cabinet 350m away but another cabinet he estimated was 1100m from the house. If that is the case, then according to the table on the thinkbroadband site, 20Mb would be about right.
Whilst 20Mb is a significant improvement on what we had before with Sky LLU, I doubt we would have bothered to move the account if we were given that as our estimate. But we weren't. We were told 33Mb down and 5Mb up give or take a Mb.
So, my question still is, where is it all going wrong?
If PN get their estimates from BTOR (or whoever it is) then when the actual speed proves to be way under the estimate, why doesn't PN simply tell BTOR to go and sort it?
At what stage can we, as the customer, tell PN to take their service away and put us back to where we were before? Without incurring any cost?
Re: Transparency, please, with estimated FTTC speed
08-11-2012 6:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
'We would like to inform you that your Help Assistant Question [ ######## ] has now been returned to the BOT - FTTC Logged Faults - Speed pool. A member of our Support Team will investigate your issue as soon as possible'.
Could somebody please tell me what this means?
Re: Transparency, please, with estimated FTTC speed
08-11-2012 8:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just for information, there is no need to blank out ticket numbers on these forums - only you and Plusnet staff can see their content.
Re: Transparency, please, with estimated FTTC speed
08-11-2012 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transparency, please, with estimated FTTC speed
09-11-2012 2:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: pieplanter We were told 33Mb down and 5Mb up give or take a Mb.
So, my question still is, where is it all going wrong?
If PN get their estimates from BTOR (or whoever it is) then when the actual speed proves to be way under the estimate, why doesn't PN simply tell BTOR to go and sort it?
Where did you get the estimate from? If it was the postcode checker then it will probably just be based on expected performance at the nearest cabinet, but as you appear to be connected at a different cabinet all bets are off. If it was the number checker, it may be incorrect.
In any case, estimates are just that, and can't be read as Gospel.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Transparency, please, with estimated FTTC spee...