I just completed the BT->Plusnet switch this morning. Slight hiccup as the BT disconnection worked smoothly, but somehow the Plusnet activation didn't happen properly. I rang service (20 min wait) and they sorted it during the call (about 5 to 10 mins?). Using the Plusnet router right now as I switched around when the connection did't work; I'll probably switch back to HH3. Basically things went as expected apart from that: 1) The modem is showing an unbroken DSL level connection; from BT working to nothing to Plusnet working. 2) Plusnet download speed is lower as I went from Infinity 2 to the Plusnet 40/20 package; around 38Mbps as I expected. 3) Upload is the same at 18.5Mbps 4) Ping is improved; bbc ping down from 29ms to 19ms. BT had absurd routing for everything Winchester->Sheffield->London which added around 9ms. I hope that interleaving will be removed soon (DLM put it in last weekend), if so I expect bbc ping to reduce to around 10ms. I have seen before that 8ms delay on the stats seems to add marginally above 8ms to ping times. Browsing feels marginally faster on Plusnet so far; but I suspect a placebo effect rather than anything real!