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Traffic Management issues ?

rolya
Grafter
Posts: 45
Thanks: 2
Registered: 09-05-2014

Traffic Management issues ?

Hi,
I moved from Sky back in February to PlusNet unlimited broadband
I have an ADSL speed that delivers typically between 12mb & 15mb, which I have been very happy with.
Since moving from Sky (no traffic management) to Plusnet (with traffic management) I now get the following issues
1) Lots of voice quality issues with my Vodafone Sure Signal (VOIP)
2) buffering when downloading an HD film on iTunes,
3) slow access to web pages during busy times
4) hanging web pages, to the point that sometimes I have to press RELOAD/REFRESH to force the web page to try again
I feel like I am in the dark ages again, when all that has changed is the subscription from Sky to PlusNet.  Undecided
I am now at a point where i am likely to just want to put Fibre in to get rid of these issues, but am not willing to lose my introductory deal or be charged with admin costs for changing. I simply just want a service that works for me, which it seems with Traffic Management even on a high ADSL bandwidth line I am simply unable to do.
Please advise on next steps ? I did try calling but didn't want to wait the excessive times currently being quoted.
Cheers
12 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Traffic Management issues ?

Hi rolya,
I'm really sorry for the problems that you've been experiencing. you shouldn't be experiencing any issues with our Traffic Management Platform - it's there to ensure you're getting good service, so I'm sorry that you're not :/
First of all, I've placed an order to have your upload speeds uncapped as this will help with the Vodafone Sure Signal box and should hopefully improve the VoIP quality.
You mention buffering when downloading films via iTunes; are you downloading them or streaming them through iTunes?
Slow access; are you able to complete a tracert to the website you're trying to access and provide the results on this thread once you've done it?
Chris Pettitt
Cloud Environments Engineer
rolya
Grafter
Posts: 45
Thanks: 2
Registered: 09-05-2014

Re: Traffic Management issues ?

Hi there - thanks for the adjust on the upload - will monitor
I am streaming music through Apple TV, just never had an issue before, line was always fast enough to never have a buffering issue. A little annoying to keep interrupting the film waiting for it to "catch up"
Website latency is varied and random, eg moonpig, bbc or crash.net  - don't see trace will benefit as difficult to trap as not repeatable
Cheers
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Traffic Management issues ?

Hi rolya,
No worries, let us know how you get on. If there are still any issues, let us know and we'll do all we can to help.
Chris Pettitt
Cloud Environments Engineer
rolya
Grafter
Posts: 45
Thanks: 2
Registered: 09-05-2014

Re: Traffic Management issues ?

Hi Chris - nothing but frustration tonight, videos not loading on FB, slow access to huffington post, YouTube videos consistently buffering. Really not the experience I was expecting
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Traffic Management issues ?

Do you get the same issues on other devices as well?
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Traffic Management issues ?

Are you using a wired connection or wireless ?
My wireless streaming can be a pain in the rear but on the wired connections I have it works flawlessly.
rolya
Grafter
Posts: 45
Thanks: 2
Registered: 09-05-2014

Re: Traffic Management issues ?

Wireless
Mac and ipad
Undecided
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Traffic Management issues ?

Are you able to connect via a wired connection and see if this makes a difference at all?
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Traffic Management issues ?

As above.
If it helps or sorts the streaming issues out, try setting the router to a different channel - I got around 4Mb/s from my 60+ connection until I swapped channels over.
Still not perfect as I live in an area with lots of other wireless congestion but it helped considerably.
rolya
Grafter
Posts: 45
Thanks: 2
Registered: 09-05-2014

Re: Traffic Management issues ?

Can't connect ipad to wired.
Never had the issues with the old g class sky modem. Just can't work out why am having issues since switching to plusnet
If I do a speedtest all is good (13-15mb), latency very low, but just get buffering and slow responses, particularly evenings
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Traffic Management issues ?

Does this happen on a particular gateway?
http://usertools.plus.net/@gateway/
Chris Pettitt
Cloud Environments Engineer
rolya
Grafter
Posts: 45
Thanks: 2
Registered: 09-05-2014

Re: Traffic Management issues ?

You are currently connected to gateway ptn-ag04.
This is located in Telehouse North.
I have also disabled my apple extreme in case this was causing any kind of channel congestion to see if helps (based on above suggestion)