cancel
Showing results for 
Search instead for 
Did you mean: 

Totally rubish

chrisc1977
Dabbler
Posts: 12
Registered: 01-05-2014

Totally rubish

since day 1
i'm going to cancel the contract.
6 REPLIES
Community Veteran
Posts: 1,656
Registered: 13-06-2007

Re: Totally rubish

Residential cancellations
0845 140 6002
0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
You'll need your username and password handy
goldenfibre
Aspiring Pro
Posts: 2,630
Thanks: 52
Fixes: 2
Registered: 01-06-2010

Re: Totally rubish

Sadly they will not cancel your fibre as you signed up 18 months contract once the service is active. You may faced early contract fee plus how many months left in your contract (even 18 months)
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Totally rubish

At least, give us the chance to help sort out any problems you may be having!  Huh
Geoff,
York.
Superuser
Superuser
Posts: 11,926
Thanks: 3,286
Fixes: 22
Registered: 22-08-2007

Re: Totally rubish

Geoff,
That would require the user to respond to the requests left unanswered on a couple of other threads.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Totally rubish

If only he would!  Roll eyes
Geoff,
York.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Totally rubish

Maybe just leave him to cancel - if he has a line fault then it will move with him and he'll realise it isn't all Plusnets fault as happens a lot with customers who post like this and cancel without getting the issue sorted.
If the fault is cured by moving then he's sorted.