Totally rubish

[#1]

since day 1
i'm going to cancel the contract.

[#2]

Residential cancellations
0845 140 6002
0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
You'll need your username and password handy

[#3]

Sadly they will not cancel your fibre as you signed up 18 months contract once the service is active. You may faced early contract fee plus how many months left in your contract (even 18 months)

[#4]

At least, give us the chance to help sort out any problems you may be having! 

[#5]

Geoff,
That would require the user to respond to the requests left unanswered on a couple of other threads.

[#6]

If only he would! 

[#7]

Maybe just leave him to cancel - if he has a line fault then it will move with him and he'll realise it isn't all Plusnets fault as happens a lot with customers who post like this and cancel without getting the issue sorted.
If the fault is cured by moving then he's sorted.