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Totally Fed Up

chrisday17
Newbie
Posts: 1
Registered: ‎07-07-2013

Totally Fed Up

Hi
I have had problem with my broadband since May
I have had to phone plus net as the call's are usually not returned when promised
i have been told they have done a TPM and still disconnection's and so many CRC/HEC errors
it was ok for about the first week in July and now the same or maybe worse, so raised another ticket
and the same Bull have you tried blah blah blah
i am wanting to leave now as i think i have given you enough time to sort this problem
who do i need to contact to get out of this contract as i don't see why i should pay for a terrible service
2 REPLIES
Community Veteran
Posts: 4,887
Thanks: 128
Fixes: 24
Registered: ‎14-07-2009

Re: Totally Fed Up

If you also have your telephone service from Plusnet you should shortly receive an email about price increases.  Because of that you have an opportunity to apply to be released from your contract and transfer your custom elsewhere.  Of course, there is no certainty that you would be better-off with another ISP with regard to the problems you are experiencing - in fact it's not very likely. 
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Totally Fed Up

Hi chrisday17,
I'm sorry to hear that you're having problems with your broadband connection. Unfortunately some faults are more difficult than others to investigate and resolve. It's quite difficult to quantify what should be judged as enough time to fully resolve a line fault due to some fault types complexity.
It is very likely that if you were to move ISP's that the fault will remain, we'd much rather get to the bottom of it and get it fixed. I can see that the connection is dropping a little:
<img src="http://community.plus.net/visualradius/generated/image14059307903050.png"/>
We're awaiting an order to complete for Interleaving to be applied to your line. Once this has completed, our Faults Team will be back in touch following further testing.
Chris Pettitt
Cloud Environments Engineer