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Topcashback declined

Posts: 2
Registered: ‎21-11-2018

Topcashback declined

Hi there


I joined Plusnet Broadband on 24 July 2018 and was expecting to receive £50 from TopCashback as I clicked through their site to join Plusnet.


When I checked my TopCashback account I saw that it had been declined by Plusnet.

I lodged a claim with TopCashback and they have a record that I clicked through their site to join Plusnet but I have still been declined because it has not been possible to confirm that I went through TopCashback.


Can you look into this for me and help resolve it?  I can see on this forum that other customers have experienced the same issues and you have managed to resolve it for them.


Many thanks