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Timescale ??

darren77
Dabbler
Posts: 16
Registered: ‎23-04-2009

Timescale ??

i signed up to plusnet on the 21st of this month, i rang plusnet on the 22nd of april to confirm if they have my order and they said "yes" and they said to me that my order can be tracked online the next day? well this is two days later and it still aint showing nothing up.
Could a staff member please update me on my order please my user name is darren77 as it cost's alot ringing from a mobile phone.
Kind regards.
P.s, sorry if i have written this at the wrong part of your forum
30 REPLIES
Moderator
Moderator
Posts: 18,836
Thanks: 2,019
Fixes: 260
Registered: ‎11-01-2008

Re: Timescale ??

Welcome to the forums Smiley
Your order delay could be a result of this http://usertools.plus.net/status/archive/1240481687.htm

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

darren77
Dabbler
Posts: 16
Registered: ‎23-04-2009

Re: Timescale ??

Oh 28th of april  Sad
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Timescale ??

Quote from: darren77
Could a staff member please update me on my order please my user name is darren77 as it cost's alot ringing from a mobile phone.

Try looking for a geographic number here: http://www.saynoto0870.com/search.php
graffspider
Newbie
Posts: 9
Registered: ‎17-04-2009

Re: Timescale ??

It's a little early to be panicking. You should allow 10-14 days before you're activated and ready to go.
Moderator
Moderator
Posts: 18,836
Thanks: 2,019
Fixes: 260
Registered: ‎11-01-2008

Re: Timescale ??

Geographic numbers can be found here http://www.plus.net/support/?helpheader=support
Quote
If you want to speak to our support team, you can call us on:
    * Customer Support: 0845 140 0200 or 0114 296 5198
    * Broadband Faults: 0845 140 0080 or 0114 296 5188

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Timescale ??

Hi Darren,
Your order isn't affected by the problems that  were linked to. It looks as though you want us to supply a phoneline too? If so that's going to have to happen before we can place the broadband order. We also need to wait for the direct debit to become active before we actually place the order to transfer your phone service in.
The direct debit should become active 3-5 working days, it then takes around 7-10 days to transfer your phone service in and then 5-7 working days for your broadband to be activated.
Our provisioning team will keep track of this and update you as progress is made.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Re: Timescale ??

Quote from: reserved
Try looking for a geographic number here: http://www.saynoto0870.com/search.php

No need to look there.  The geographic numbers are at the foot of this page.
Customer Support: 0845 140 0200 or 0114 296 5198
Broadband Faults: 0845 140 0080 or 0114 296 5188
Edit:  Adiewoo beat me to it!!!
darren77
Dabbler
Posts: 16
Registered: ‎23-04-2009

Re: Timescale ??

Ok thank you for your replys.
Regards
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Timescale ??

Quote from: Paul03
Quote from: reserved
Try looking for a geographic number here: http://www.saynoto0870.com/search.php

No need to look there.  The geographic numbers are at the foot of this page.
Customer Support: 0845 140 0200 or 0114 296 5198
Broadband Faults: 0845 140 0080 or 0114 296 5188
Edit:  Adiewoo beat me to it!!!

I was just getting in a plug for that excellent site  Wink
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Timescale ??

Ringing in to give a credit card number to be used for the initial payments instead of waiting for the DD to be set up may speed things up a little.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
darren77
Dabbler
Posts: 16
Registered: ‎23-04-2009

Re: Timescale ??

Quote from: jelv
Ringing in to give a credit card number to be used for the initial payments instead of waiting for the DD to be set up may speed things up a little.

Hi.
They have my card details and my bank details, i gave them when i signed up.
Regard's.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Timescale ??

As it's a home phone order, it normally won't be placed until the direct debit is active.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
darren77
Dabbler
Posts: 16
Registered: ‎23-04-2009

Re: Timescale ??

Had a txxt off plusnet saying my order is going well Grin
Highlighted
darren77
Dabbler
Posts: 16
Registered: ‎23-04-2009

Re: Timescale ??

Just wondering if there is any more updates on my order please? darren77- postcode , just want to know as i have another broadband company that want to sign me up and they can do it within 7day's but i like the look of plusnet i will just wait for a reply first. Wink
adie:blue removed personal information]